Process Engineering Lead

4 weeks ago

Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:
**purpose**:

- To lead a team of process engineers and analysts responsible for analysis of projects and processes that will drive the implementation of projects across the business**experience and qualifications**:

- Relevant Degree in Informatics or equivalent
- Recognized Process Analysis, Optimisation certification or similar
- 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at junior management level
- Lean Six Sigma Certification preferred
- Competencies:

- Influence and Impact
- Presentation and Facilitation
- Selling Skills
- Verbal and Written Communication
- Planning and Organising
- Process Competence
- Programme and Project Management
- Customer Focus
- Networking and Connecting
- Drive and Results Orientation
- Developing People**additional requirements**:
**responsibilities**:

- Cost Containment
- Identify, control and escalate potential risks which may lead to increased costs
- Manage costs or expenses within approved budget to achieve cost efficiencies
- Deliver against operational and cost targets
- Prioritise resource allocation to minimise and reduce wastage
- Relationship Management
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Customer Service Culture
- Resolve customer dissatisfaction/complaints by taking ownership of the problem
- Analyse customer feedback to help improve customer service
- Ensure that delivery is accurate, timeous and of an acceptable standard
- Ensure that product or service knowledge and advice is technically accurate
- Know and understand customer needs to deliver a quality service
- Propose ideas to improve customer service
- Tactical Strategy and Practice
- Translate strategies into actionable goals and execute relevant projects /initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
- Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical excellence
- Risk and Compliance
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
- Ensure compliance is adopted in terms of systems and procedures as laid out by
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
- Business Process
- Translate tactical practice plans in defining, delivering and continuously improving appropriate processes, solutions, services and systems for the practice
- Align services and solutions to meet business strategic,skills development and related talent enablement requirements
- Identify and act on opportunities to integrate learning and skills development solutions and processes with other specialist practices
- Represent franchise as required, at relevant FirstRand operational forums
- Process (development / implementation)
- Monitor client service reports and align processes to maximise client satisfaction and cost effectiveness
- Monitors and evaluates plans, focuses on results and measures attainment of outcomes
- Improvements
- Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes
- Business Process
- Process design and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits.
- Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated)
- Operational workflow analysis and design of business processes (business process modelling) to simplify and streamline existing processes.
- Perform Root Cause Analysis where we experience process breakdowns and develop counter measures
- Identify effective activities to address own development gaps, Create own development plan and review plan with team leader or manager
- Understand which competencies and skills are required to be mastered to ensure personal development and performance
- Keep abreast of learning opportunities, changing products and trends, Coach to improve performance and develop skills of team members
- Motivate and keep team engaged, Coach to discuss career progression
- Manage team in respect of recruitment decisions, performance moderation, talent management process, disciplinary action, recognition and r

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