Process Engineering Lead

2 weeks ago


Johannesburg, Gauteng, South Africa FirstRand Full time
About us, purpose, experience and qualifications

about us:

purpose:

  • To lead a team of process engineers and analysts responsible for analysis of projects and processes that will drive the implementation of projects across the business
    experience and qualifications:
  • Relevant Degree in Informatics or equivalent
  • Recognized Process Analysis, Optimisation certification or similar
  • 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at junior management level
  • Lean Six Sigma Certification preferred
  • Competencies:
  • Influence and Impact
  • Presentation and Facilitation
  • Selling Skills
  • Verbal and Written Communication
  • Planning and Organising
  • Process Competence
  • Programme and Project Management
  • Customer Focus
  • Networking and Connecting
  • Drive and Results Orientation
  • Developing People
    additional requirements:

responsibilities:

  • Cost Containment
  • Identify, control and escalate potential risks which may lead to increased costs
  • Manage costs or expenses within approved budget to achieve cost efficiencies
  • Deliver against operational and cost targets
  • Prioritise resource allocation to minimise and reduce wastage
  • Relationship Management
  • Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buyin
  • Engage in crossfunctional relationships to obtain and to provide work support
  • Customer Service Culture
  • Resolve customer dissatisfaction/complaints by taking ownership of the problem
  • Analyse customer feedback to help improve customer service
  • Ensure that delivery is accurate, timeous and of an acceptable standard
  • Ensure that product or service knowledge and advice is technically accurate
  • Know and understand customer needs to deliver a quality service
  • Propose ideas to improve customer service
  • Tactical Strategy and Practice
  • Translate strategies into actionable goals and execute relevant projects /initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
  • Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical excellence
  • Risk and Compliance
  • Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
  • Ensure implementation of relevant policies, governance and practice standards across the business
  • Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
  • Ensure compliance is adopted in terms of systems and procedures as laid out by
  • Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
  • Business Process
  • Translate tactical practice plans in defining, delivering and continuously improving appropriate processes, solutions, services and systems for the practice
  • Align services and solutions to meet business strategic,skills development and related talent enablement requirements
  • Identify and act on opportunities to integrate learning and skills development solutions and processes with other specialist practices
  • Represent franchise as required, at relevant FirstRand operational forums
  • Process (development / implementation)
  • Monitor client service reports and align processes to maximise client satisfaction and cost effectiveness
  • Monitors and evaluates plans, focuses on results and measures attainment of outcomes
  • Improvements
  • Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes
  • Business Process
  • Process design and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits.
  • Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated)
  • Operational workflow analysis and design of business processes (business process modelling) to simplify and streamline existing processes.
  • Perform Root Cause Analysis where we experience process breakdowns and develop counter measures
  • Identify effective activities to address own development gaps, Create own development plan and review plan with team leader or manager
  • Understand which competencies and skills are required to be mastered to ensure personal development and performance
  • Keep abreast of learning opportunities, changing products and trends, Coach to improve performance and develop skills of team members
  • Motivate and keep team engaged, Coach to discuss career progression
  • Manage team in respect of recruitment decisions, performance moderation, talent management process, disciplinary action, recognition and r


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