Associate Client Executive

3 weeks ago

Johannesburg, South Africa Marsh Full time

**Associate Client Executive - Marsh - Johannesburg South Africa**

Bring your passion and interest for client relationship management to Marsh as the Associate Client Executive. At Marsh you will have the opportunity to support teams that are responsible for creating and retaining extraordinary client relationships. Come work with and learn from industry leading teams in client service and commercial risk management. The team at Marsh will prepare you for a successful career and provide exceptional networking opportunities.

**What can you expect?**
- Working for the world’s leading insurance broker and risk adviser
- A role with great exposure to internal and external clients across the region
- Working with colleagues across geographies in a global environment
- A clear career development path
- An enthusiastic and passionate team who will support you to become a well-rounded Client Executive
- Continuous on the job training

**What is in it for you?**
- An international well-established company with a strong brand and strong results to match
- Opportunity to make the difference and to work on both local and regional projects
- Good work life balance with a competitive salary, comprehensive benefits programs, and flexible working

**We will count on you to**:

- Supports Senior Client Executive by managing day-to-day aspects for designated accounts, including the following tasks:

- Servicing and development of IS&F clients. Responsible for all aspects of service delivery to the client with the Senior Client Executive.
- Ensure successful renewal of insurance contracts including preparing client renewal presentations, renewal meetings with client and liaison with local insurance.
- Accountability for achieving renewal, expanded & new business budgets.
- Researching, sourcing, and canvassing new business leads, prospects, expanded business & cross selling opportunities
- Liaison with placement team in respect of placement of non-financial lines policies.
- Review of policy wordings.
- Mitigate account concerns or issues encountered, address problems in a timely manner and applies judgement as to when and what to escalate up to senior level colleagues.
- Develops and maintains a fluency in the Company's various service offerings to enrich work performed and develop sales capabilities.
- Comply with Marsh Professional Standards
- Comply with procedures relating to errors and omissions
- Ensure compliance with acts / regulations relating to insurance

**What you need to have**:

- Minimum of 1 to 2 years’ experience in a client facing role, preferably in Insurance or Insurance Brokerage industries is a plus
- FAIS compliant
- Diploma in Insurance or commenced studying towards AIISA an advantage
- Insurer relationships an advantage
- Fluent written and spoken English
- Good command of written and spoken Afrikaans is a plus
- Proficiency knowledge of MS Office products (Excel, Word, PowerPoint)
- Strong attention to detail and follow-through skills to resolve any outstanding issues
- Passionate about customer service and enthusiastic

**What makes you stand out?**
- Eager to exchange, collaborate and work in a multinational network and a global company
- Think outside of the box and a can-do positive attitude

Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

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