Supervisor

3 weeks ago

Midrand, South Africa Tsebo Group Full time

**About Us**:
**Fedics **is in search of a committed, adaptable, and self-managed **Supervisor** to oversee the standard of food service and ensure that the outlets operate effectively in a commercial setting. The incumbent will be in charge of leading the unit by establishing and upholding standards for service delivery. Lead, inspire, and educate your team.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people **- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE-PAGER** to find out more about who we are in a nutshell.

**Duties & Responsibilities**:

- Setting and management of service delivery standards.
- Lead, motivate, train and develop a team of staff.
- Implement and maintain operational controls in line within budgetary requirements.
- Ensure quality of food preparation, presentation and service is up to Tsebo Catering standards by meeting all quality star grading standards.
- Ensure all Tsebo Catering Solutions policies and procedures are complied with.
- Daily HR and IR issues (including training, development & performance management).
- Analyse and pre-empt client needs and possible complaints.
- Take responsibility for all functions by organising, preparing & co-ordinating.
- Management of all administration, finances, debtors, budgets, etc.
- Process paperwork.
- Monthly P & L.
- Relationship building with the client and customers on a daily basis (essential).
- Must be able to work long hours and over weekends should there be a need.
- Stay abreast of latest food trends and best practices.

**Skills and Competencies**:

- Attention to detail
- Client service orientated
- Business management principles
- Excellent people skills
- Strong judgement and problem-solving skills
- 1-2 years previous experience within a commercial/ Industrial establishment.
- A minimum of 2 years management experience in catering.
- Computer literacy MS Excel and MS Word
- Financial acumen

**Qualifications**:

- National Senior Certificate (Matric) and relevant qualification relating to Hospitality Management

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