Sage X3 Application Support
7 months ago
**KEY RESPONSIBILITIES**
- Keep all call tickets updated as work progresses each day
- Resolve calls logged by users for queries, errors and other problems experienced on the system.
- Report trending issues to Application lead.
**MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE**:
- The requirements listed below are representative of the knowledge, skill, and/or ability required._
- Relevant Tertiary Information Technology or related qualification.
- 5+ years experience in Application Support.
- Proven experience in Application Support, SQL, XML, Azure, IIS, SLAs.
- Knowledge and experience of Microsoft SQL Server.
- Knowledge and experience of Crystal Reports.
- Knowledge and experience of Sage X3.
- Experience in software testing.
- Working knowledge of different operating systems and Internet technologies.
- Experience of working on projects within the Software Development Life Cycle.
- Incident management system knowledge.
- Change management experience.
- Exposure to vendor engagement.
- Excellent communication skills.
- Experience in cloud solutions.
- Absolute commitment to ensuring an exceptional level of customers experience.
- Positive, collegiate approach with a can do-will do attitude and a desire to take responsibility for delivery.
- Strong analytical, problem-solving, and decision-making skill.
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