Sage X3 Development Specialist

3 days ago

Johannesburg, South Africa Sage Full time

Advert

People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

**Job Description**:
Key Responsibilities

Maintain and improve expert product (both functional and technical) knowledge of the Sage Enterprise Product.

Create knowledge sharing initiatives. I.e. technical documents, webinars etc.

Convert support request trends into knowledge.

Ensuring that you always have a good understanding of customer’s requirements.

Consider the benefits and impacts of the solutions you provide prior to implementation of the solution.

Lead with strong customer service ethics.

Manage the logging process of software bugs or enhancements.

Participate and manage the Early Adopter program.

Manage and solve conflicts with Irate & difficult customers.

Be available after hours when required to assist customers / On standby.

Initiate and manage support stand-ups meetings, when necessary.

Lead Site Rescues both on and off site.

Accurately log events of each customer query on our internal CRM system.

Follow internal policies.

Be the last line of defence for the team.

Skills, know-how and experience needed for the role:
Sage X3 certification.

Sage X3 Development certification would be an advantage.

2yrs+ Consulting experience on Sage X3 would be an advantage.

2yrs+ Support experience on Sage X3.

Extensive Computer Knowledge.

Have excellent communication skills - written and verbal

Deadline driven and work without supervision, Self-starter - Take initiative and be willing to Innovate

Use Critical Thinking to think logically and rationally.

Use Process (Product) thinking to determine the query and the outcome needed.

Manage Uncertainty effectively.

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