Quality Improvement Program Support Advisor

7 months ago

Pretoria, South Africa Panagora Group Full time

**Job Information**:
Project/Activity
- USAID/South Africa TSSIndustry
- USAIDCity
- PretoriaState/Province
- GautengCountry
- South AfricaZip/Postal Code
- 0002HIghest Level of Education
- Master's DegreeWork Experience
- 7-10 years- Panagora Group is a social enterprise dedicated to providing high-quality, high-impact international health, development, and learning consulting. We are a dynamic woman
- and employee-owned small business partner focused on market-based and integrated local solutions that strengthen country capacity and independence; and on learning, communications, and technology solutions to accelerate and heighten impact. As a small business, we are able to implement novel and innovative approaches using highly participatory approaches to mobilize community, civil society, and government energy in defining and owning solutions, and to promote inclusive development that benefits all groups.**Position Summary**

The Technical Support Services (TSS) Activity helps USAID/Southern Africa’s Regional Health Office (RHO) address technical priorities, develop creative, innovative solutions to strategically allocate resources, strengthen connections with partners, and replicate best practices and effective program models. Through the TSS contract, Panagora Group augments capacity by providing technical, operational, and administrative support to USAID’s health portfolio. TSS deploys advisors in response to USAID requests for priority work with government stakeholders, implementing partners, and/or other entities. TSS supports Health Office staff and teams in integrating creative solutions into routine work. TSS also provides international and local expertise for surge support, as needed, for USAID Program Cycle requirements, planning, development, outreach, communications, and Health Office human resource functions.

**Background**

South Africa has the largest HIV epidemic in the world, with an estimated 7.8 million people living with HIV (PLHIV). The current HIV prevalence is 13.2%; adult HIV prevalence is 18.5%. Approximately 230,000 new HIV infections occur each year. South Africa has yet to achieve “95-95-95” targets and the goal of HIV epidemic control. Throughout the past several years, substantial gaps have emerged in performance related to initiation and maintenance of PLHIV onto ART. These gaps were further widened by the SARS-CoV-2 pandemic between COP19 and COP21 and due to the strict nationwide lockdown periods (which resulted in significant drops in facility headcount), health facility closures, healthcare worker COVID-19 infections and deaths, and healthcare workers in quarantine in South Africa. In COP21, the NDoH’s Operation Phuthuma forum launched a revised Operation Phuthuma Handbook to guide provinces, districts, and health facilities in targeted HIV/TB quality improvement program management for the attainment of 95-95-95. PEPFAR SA supports roll-out of the new handbook and guidance at all levels of the health system and continuing into COP23 supports continuation of intense, site level support with key programmatic focus areas. In response to the continuing gaps, the NDOH has undertaken the Nerve Centre Approach as a standardised problem-solving approach that ranges from facility to national level. As part of the strategy to drive improvement across the 95-95-95 cascade, the Nerve Centre Approach with the support of Operation Phutuma will strengthen Nerve Centres across the country to create a culture of improvement that prioritise activities of Nerve Centres to focus on 2nd and 3rd 95.

**Principal Duties and Responsibilities**

USAID/South Africa seeks a Quality Improvement (QI) Program Support Advisor to support the Bilateral Health Office (Care & Treatment), who will be responsible for leading, advising, and supporting quality improvement across the program. This will be achieved through programmatic data synthesis, identifying programmatic strengths and weaknesses, and facilitating performance improvement through clear and achievable direction to partners. This will include supporting monitoring and evaluation processes and guiding teams with clear advice on setting up programmatic processes in line with USAID policies and procedures. The role will provide program direction, utilizing prior knowledge of USAID processes and requirements in program procedures. The role will maintain and strengthen partner and stakeholder relationships, participating in and coordinating key meetings, progress reports, ongoing monitoring, and evaluation.

**Duties and Responsibilities include**:
Data Review and Data Use:
- Synthesize qualitative and quantitative data to elucidate operational issues and key themes across partners and geographies and disseminate findings to appropriate stakeholders to drive programmatic improvement (including findings from Data Quality Assessments (DQAs)).
- Facilitate the review and identification of performance indicators and targets for Care and Trea

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