Operations Manager Company-owned Restaurants

3 days ago


Midrand, South Africa Famous Brands Full time

**KEY TASKS AND RESPONSIBILITIES**
- Representing the respective Brands (Turn ‘n Tender, Salsa Mexican Grill, Mythos, Lupa Osteria).
- Providing a full company operated system service to restaurant general managers within the signature brands stable inclusive of:

- Operations
- Training
- Locality Marketing
- Business Consulting and support
- Growing the respective brand presence in the region via referral of potentially new sites and investors.
- Serving as the conduit between the local food services supply chain and the company owned network.
- Co-coordinating weekly KPI performance review meetings.
- Providing monthly Financial and Legal Review meeting feedback and driving restaurant profitability.
- Handling all IR and people management and support to Restaurant General Managers.
- Providing structured monthly reports to immediate head of department which are comprehensive in nature and on time.
- Implementation of all/any project related initiatives
- Development and management of an annual business plan and budget for the restaurants.
- Recipe menu matrix optimisation
- Driving optimisation on POS - GAAP and Micros
- Optimising Zapper, MrD and UberEATS, cash and credit card reconciliations
- Assist with menu planning and development across brands
- All regulatory and legislative compliance at restaurant level (R638 Food Compliance, Labour legislation)
- Developing and improving training and operations manuals for restaurants FOH and BOH
- Ensure all trading licenses are in place and manage annual results (Liquor License, music licenses SAMPRA / SAMRO

**KEY PERFORMANCE MEASURES**
- Achievement of monthly/annual profitability targets
- Developing and tracking key KPIs for company owned restaurants
- Labour efficiency
- Sales
- GP
- Waste reduction
- Staff morale
- Expenses
- Effective cost management
- Debtors management
- Creditors management
- Income statement management
- Driving local restaurant marketing activities
- Driving child pages and management thereof on social media (YEXT)
- Rollout and management of annual ops campaign within company owned restaurants
- Manage revamp programme as and when required
- Annual approved business plan implementation status. (Scorecard)
- Supporting all restaurant activities including hands on as and when needed with stock takes, cash ups and daily restaurant opening and closing as and when required
- Supporting Restaurant General Managers as and when they need to go on leave
- Supporting Finance teams to make sure all daily, weekly and monthly company operational procedures are adhered to
- Developing and drafting Operational policies and procedures for company owned restaurants
- Possession of suitable tertiary qualification
- At least 5+ years restaurant management experience
- Strong hands on operational bias.
- Financial and computer literacy.
- Strong leadership ability and communication skills.
- Self-motivated, ambitious, energetic, self-starter.
- Highly presentable.
- Attention to detail



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