Data Center Customer Operations Ii
3 months ago
**Who are we?**
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Data Center Customer Operations II (8 month contract)
**Job Summary**:
Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.
**Responsibilities**
Queue Management / Reporting
- Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times
- Involved in escalating and expediating higher level orders, upon supervision
- Actively follows up on work orders in the queue to support the overall team
- Maintains notes and records of activity fulfillment in the ticketing system
Installations
- Rack and stack basic customer equipment, with guidance from more senior team members.
- Supports routine intra-cage and infrastructure installations, under guidance, which may include: routine ladder racks and basic fiber raceways; basic cable management and support systems (patch panels); routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities
Cross-Connect
- Supports basic cross-connect troubleshooting
Testing / Troubleshooting
- Supports basic testing and routine installations of customer assets
- Supports standard layer 1 cross-connect certification testing, under supervision
- May learn more semi-routine testing, under supervision
Stakeholder Partnership
- Supports the operations and security personnel team for breaks or other activities, when necessary
Customer Management
- Supports customer satisfaction with timely adherence to following basic order execution requirements
- Delivers quality customer service experience when interfacing with customers
- Discusses time expectations on new deployments, by following standard operating procedure guidelines
- May support customers on-site through access and escorting services
Projects
- Supports fulfillment of projects under close supervision
Training
- Completes assigned training in a timely manner.
**Qualifications**- Typically requires a high school diploma and 1 year of equivalent work experience
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
-
Data Center Technician
4 days ago
Johannesburg, South Africa Dimension Data Full time**Requirements**: - The Data Center Technician (DCT) responsibility is the maintenance of all Data Centre White Space, ensuring a 24/7 service offering within Internet Solutions Data Centers.The DCT provides a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving...
-
Data Center Customer Operations Technician
7 months ago
Johannesburg, South Africa Equinix Full time**Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...
-
Lead Data Center Technician-johannesburg Data
7 months ago
Johannesburg, South Africa Tek Infotree Sdn Bhd Full time**Position: Lead Data Center Technician** **Location: Johannesburg, South Africa** **Salary budget per month: 47,500 South Africa Rand** **Remarks: Has Data Centre experience 5 years and above** **Employment type: Long term contract 12 months (renewal basis)** **About the Company**: The company believe in the power of people, and we’ve built our...
-
Call Center Customer Service Representative
3 weeks ago
Johannesburg, South Africa Skills Excel Business Center Full timeWe are searching for polite, professional call center representatives to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services Main duties will be as follows - Building lasting relationships with clients and other call...
-
Lead Data Center Technician-johannesburg Data
7 months ago
Johannesburg, South Africa Tek Infotree Sdn Bhd Full time**Position: Lead Data Center Technician** **Location: Johannesburg, South Africa** **Salary budget per month: 47,500 South Africa Rand** **Remarks: Has Data Centre experience 5 years and above** **Employment type: Long term contract 12 months (renewal basis)** **About the Company**: The company believe in the power of people, and we’ve built our...
-
Data Center Architect
7 months ago
Johannesburg, South Africa BASHR Consulting Full time**Job Details**: **Department** **other** **Minimum experience** **Mid-Senior** **Company primary industry** **Information Technology and Services** **Job functional area** **Information Technology** **Salary** **R900 000 - R1 100 000 per annum** Job Title: Data Center Architect Job Purpose: The Data Center Architect is responsible for designing,...
-
Call Center Customer Service Representative
7 months ago
Johannesburg, South Africa Advanced Call Center Technologies, LLC Full timeBrand New Site in Johannesburg. Advanced Call Center Technologies is seeking Bilingual (French/French Canadian) Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together! In this role you will be the voice...
-
Data Center Manager
2 weeks ago
Johannesburg, South Africa eSoft Development and Technologies Full timeSupervising maintenance, installation, and updates of data center systems, for both physical and software - Establishing the rules related to data accessibility and distribution - Establishing the parameters for data entry or storage of customers’ data - Ensuring the safety and protection of customers’ data - Managing the storage and distribution of...
-
Operations Manager
5 months ago
Johannesburg, South Africa Advanced Call Center Technologies, LLC Full timeAdvanced Call Center Technologies (ACT,) is looking for an energetic, motivated, and experienced, ONSITE Call Center Operations Manager to join our rapidly growing team. We offer: - Opportunities to advance within - Tremendous bonus opportunities - Fantastic Supervisors and a Positive environment - Affordable benefits for you, your spouse, and/or children...
-
Data Center Technician
3 months ago
Johannesburg, South Africa RM Staffing B.V. Full timeReboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future-proof upgrades, and 24/7 support through our smart or remote hands, ensuring seamless, secure, and sustainable service. Our fully remote, round-the-clock management frees businesses from supervision...
-
Data Center Technician
7 months ago
Johannesburg, South Africa Microsoft Full timeAs a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding...
-
Data Center Technician
7 months ago
Johannesburg, South Africa Infotree Global Solutions Full timeJoin our client's dynamic team as we seek a skilled Data Center Technician to support server infrastructure and data center operations. If you possess strong technical acumen, excellent communication skills, and a passion for driving results, we want you on our team. As a mentor and leader, you'll contribute to the knowledge base while tackling exciting...
-
Data Center Technician
1 week ago
Johannesburg, South Africa Google Full timeMinimum qualifications: - Bachelor's degree or equivalent practical experience. - Experience with operating systems and networking protocols. - Experience with computer hardware and server hardware or troubleshooting/diagnosing. - Ability to travel up to 50% of the time internationally. Preferred qualifications: - Experience with Linux operating...
-
Call Center
6 months ago
Johannesburg, South Africa Skills Careers center Full timeCall center agents /Customer service Agents are needed for Entry Jobs. should be well-spoken, Service driven and able to work under pressure. Qualification Matric / Equivalent - Receiving incoming telephone calls from customers and/or delivers scripted or non-scripted messages to customers via telephone during designated hours at all levels with...
-
Director Site Operations
6 days ago
Johannesburg, South Africa Vantage Data Centers Full timeAbout Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. - Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and...
-
Data Center Project Manager
7 months ago
Johannesburg, South Africa Microsoft Full timeAs a Microsoft Data Center Project Manager (DCPM), you will perform trouble shooting for service incidents, manage assigned projects to meet service delivery objectives as well escalate to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This job will...
-
Data Center Technician
2 weeks ago
Johannesburg, South Africa Microsoft Full time**Business Function Overview**: In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a **Datacenter Technician** (DCT). Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I...
-
Data Center Operation Manager
7 months ago
Johannesburg, South Africa NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Data Center Technician
2 weeks ago
Johannesburg, South Africa GP Consult Full timeGauteng, JHB - Northern Suburbs - Monthly Basic Salary (Market related, Negotiable) Data Center Technician - Temp contract **Responsibilities**: - Partner and lead efforts/projects in the deployment, maintenance, and support of data center infrastructure. - Test and troubleshoot server and network hardware components/designs. - Lead complex...
-
Data Centre Design Specialist
7 months ago
Johannesburg, South Africa Dimension Data Full timeThe resource is needed to draft and finalise the Date Centre specification and to formulate the build packages for the Data Centre rebuild/refurbishment. **Requirements - Develops data center design models and designs for companies. - Develops power analysis, capacity calculation, and storage analysis models. - Designs new data center racks, servers, and...