Clerk-reservations sa

2 weeks ago


Pretoria, South Africa Marriott International, Inc Full time

**职位编号** 23136807
**工作类别** Reservations
**地点** Protea Hotel Fire & Ice Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置?** N
**职位类型** Non-Management
**职位概述**

处理通过电话、传真或邮件收到的所有预订请求、更改和取消。识别客人的预订需求并确定适当的房型。核实房型的空房情况和房费。向来访者解释担保、优惠价格和取消政策。回应并记录特别要求。回答关于酒店设施/服务和客房住宿的问题。

遵循销售技巧并实现收入最大化。在预订系统中输入和查看数据。通过在预订系统中输入正确的代码和费率,指定特价客房预订类型(例如,免费客房、员工折扣、旅行社检查费率和大批量预订)。

在解决客人的问题时,遵循适当的升级程序。

遵守公司的所有政策和程序;确保制服和个人仪表整洁而专业;维护专有信息的机密性;保护公司资产;保护客人和同事的隐私与安全。根据公司的标准,欢迎和答谢所有客人;预期并满足客人的服务需求;为残疾人提供协助;感谢客人的真诚赞赏。使用清晰、专业的语言与他人交谈;以适当的礼仪接听电话。与他人建立和保持积极的工作关系;支持团队达成共同目标;倾听并适当回应其他员工的问题。遵守质量保证预期和标准。在没有他人协助的情况下,移动、举起、携带、推动、拉动和放置重量不超过 10 磅 (4.54 kg) 的物体。履行主管要求的其他合理的工作职责。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队,秉承包容、以人为本的文化。我们绝不歧视任何受保护人群,例如残疾和退伍军人,或适用法律规定的任何其他群体。_

万豪旗下品牌普罗提亚酒店是广受非洲居民认可的非洲知名酒店品牌,在南非、赞比亚、尼日利亚、纳米比亚、坦桑尼亚和乌干达拥有 60 余家酒店。如果您充满工作热情,愿意为每位宾客提供个性化服务体验,那就快来加入普罗提亚酒店团队,成为“南非炫酷酒店品牌”的一员吧!加入普罗提亚酒店,便是加入万豪国际集团的非凡品牌组合。**从这里扬帆起航**,发挥个人价值,**追求**人生目标,**融入**卓越国际团队,**展现**真我风采。



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