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Spare Parts Administrator
1 month ago
At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.
We are now looking for a **Spare Parts Administrator **to join our team in South Africa
**Purpose of the Role**
- Responsible for general support and service delivery on spare parts for Direct Customer as well as ASP and Distributor support on Parts;
- Engage with ASPs and distributors to optimize spare part available to support end users’ needs
**Customers**
Internal: Sales; Service; BMT; OPC; Finance
External: ASP’s; Distributors & Direct Customers.
**What will your average day look like?**
- Spare Parts process management
- Customer/Partner/Distributor service:
- Provide feedback and updates to Customers /Partners;
- Coordinate parts availability in general; internally and with external supplier;
- Support the warranty process with parts, but not be responsible for Warranty;
- Liaise with the warehouse in ZA on parts availability and handling;
- Liaise with the Spare Parts Team in Europe on parts availability;
- Engage partners with quarterly review of their spare parts stock versus the local install base and generate adequate stock orders to complement lack of parts.
- Spare parts quote:
- Identification of parts needed (with support from the technical teams i.e. Line Of Business managers and Technical Support teams);
- Prepare spare parts quotes for Direct customers on all parts;
- Prepare spare parts quotes for Distributors on APAC parts.
**What do we need from you?**
- Mandatory
- Attributes - analytical; meticulous; good communicator and team-player;
- 3-5 Years’ experience in similar role - Accurate Handling and Management of parts;
- Fluent in English written & spoken & expressive;
- Functional experience in spread sheets; reporting; quoting and planning;
- Preferred background
- Regional experience, understanding of distributor, service partners and data center users;
- Knowledge of data center facilities, electrical projects and precision cooling will be a plus.
- Travel
- Limited travel expected at < 10% of the year.
The employee undertakes to:
- Respect local and international procedures concerning incoterms (ITC) in all transactions;
- Report all ITC issues encountered during their functions to the ITC Gatekeeper of their department or directly to the ITC Manager;
- Regularly attend ITC training;
- Engage on personal development and training.