Service Coordinator

3 weeks ago


Durban, South Africa Armstrong Appointments Full time

**Main job function**
- Monitoring and controlling services, dealing with telephone enquiries and completing all necessary paperwork.
- Receive new requests for services from the New Business and Contracts Department.
- Efficiently schedule all customers’ requests to ensure that Technicians time and knowledge is optimally used.
- Answer incoming calls into the office and log breakdowns.
- Consistently monitor progress of all calls logged and scheduled.
- Liaise with all third-party service providers.
- Ensure 100% of jobs are allocated to technicians.
- Ensure all internal systems are used to allocate work to technicians.
- Ensure all necessary information is captured and updated on the system.
- Ensure that all information is logged or processed on the in-house systems with 100% accuracy.
- Check warranties and to follow up on worksheet to ensure accurate invoicing.
- Complete all office administration efficiently.
- Receive customer calls and provide assistance where possible to ensure query resolution.
- Strictly adhere to all Departmental and Company Policies, Procedures and SOP’s.
- Complete any other task or duty that management may reasonably expect of you.

Qualifications:
**Matric**

**Experience**:
**At least 5 years experience in a service coordinator role**

**Thorough Knowledge of forklifts and related equipment**

**Fluent in English


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