Service Delivery Manager

**Job description** **Overview of the Role**: Our Service Delivery Managers (SDM) are professional technical services managers responsible for co-ordinating the delivery of services into key clients. The SDM plays a vital role in creating long-term healthy client relationships, acting as the bridge between the client and our operational delivery team. The...

Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence. Our client is recruiting for an IT...

**Purpose of the Job**: To manage the delivery of IT services to business stakeholders by collaborating with IT Business Partners and relevant vendors to define, agree and set service level agreements (SLA), operational level agreements (OLA) and underpinning contracts (UC) to drive IT service delivery excellence in support of achieving business objectives...

**Company Overview**: Guud is a pioneering provider of innovative healthcare solutions committed to improving access to high-quality patient care. Our mission is to deliver essential healthcare services directly to communities through our advanced fleet of mobile healthcare units. We prioritize cutting-edge technology and a dedicated team to ensure...

**Exciting Opportunity for Deliveries Optimization Manager / Delivery Services Manager!** Our client, a prominent player in the foods and beverages manufacturing industry, is seeking a dynamic professional to join their team in the role of Deliveries Optimization Manager / Delivery Services Manager. **Purpose of the Position**: To optimize deliveries to...

Overview: nscglobal’s Service Delivery Management function is pivotal in ensuring client satisfaction and provides client advocacy within nscglobal and within the client for all services delivered. The Service Delivery Manager key objective is to manage the in-life service and fulfil NSC’s commercial contractual obligations, whilst delivering a...

Overview: NSC Global is currently looking for a **Service Delivery Manager** to join our growing company. **POSITION**: Service Delivery Manager **JOB TYPE**: US Hours ONLY (8am - 5.30pm EST) **START DATE**: IMMEDIATELY This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L...

**About Us** Integrity360 is one of Europe’s leading cyber security specialists operating from office locations spread out across Europe, providing a comprehensive range of professional, support and managed cyber security services for our 300+ customers. With four top-class Security Operation Centers, we offer a complete end-to-end security services...

**Service Delivery Manager** **Cape Town, SA** **Your mission, should you choose to accept it, is to deliver excellent service. Think you've got what it takes?** As an experienced **Service Delivery Manager** within our Client Success and Delivery team, you're trusted to manage the day-to-day relationship with one of our key clients to ensure a high level...

**About Us**: We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational...

We are seeking a seasoned Service Delivery Manager to lead our Professional Services team in Cape Town, South Africa.About the RoleThis is an exceptional opportunity for a highly motivated individual to oversee the daily functions of their SA region Services team members in the Professional Services departments.The ideal candidate will report directly to the...

Job OverviewMindmatch Consulting is seeking an experienced IT Service Delivery Manager to lead our technical support team. As a key member of our team, you will be responsible for ensuring the highest level of service delivery to our clients.You will oversee the day-to-day operations of our technical support function, including managing complex networks and...

Our client is recruiting IT Service Delivery Manager to help service their growing customer base and help them solve technical problems. The IT Service Delivery Manager will focus on the delivery of the customer’s solutions by planning, organizing, leading, and controlling. This position requires a positive, hands-on team-oriented leadership...

ooba has a new opportunity for a Service Delivery Manager to ensure the effective running of the IT Services, this includes but not limited to First level IT Service Desk, Second level Technical support and Application Support team. The role is suitable for a high-energy achiever, executor, leader, planner and communicator with a genuine desire to help...

Technical Skills: Good understanding of Networking, Systems, Voice and Business applications An Industry recognized certification like ITIL / ITS Understanding of Project Management Methodology ITIL Framework / knowledge (Incident Management, Problem Management, Change Management, Service management) Process Specific Skills: Ability to interface and...

**About the Role** The IT Service Delivery Manager (IT SDM) works directly with the Teleperformance client base and owns the overall IT relationship between the client’s IT department and Teleperformance. In most cases these are Teleperformance’s largest and most complex clients. IT SDM is the main point of contact and advocate for the client and their...

**Job Advert Summary**: The Service Delivery Manager (SDM) for On Key Software Solutions is responsible for managing both the technical hosting environment and the product support desk, ensuring seamless service delivery, high availability, and client satisfaction. This role requires a balanced focus on overseeing infrastructure stability, performance, and...

Establish and implement training processes and strategies for all technical personnel. - Analyse, plan and develop requirements and standards in reference to schedules projects. - Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones. - Hold regular technical team meetings...

This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and feeding these into the...

**Key purpose**: This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and feeding these...