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Customer Service Agent

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Potchefstroom, South Africa Rich League Marketing Full time

We are seeking a highly motivated and enthusiastic customer service agent to join our team. As a customer service agent, you will be responsible for providing exceptional assistance and support to our valued customers. Your main objective will be to ensure their satisfaction by resolving their inquiries and concerns in a timely and professional manner. If you have excellent communication and problem-solving skills, thrive in a fast-paced environment, and enjoy building relationships with customers, we want to hear from you.

**Responsibilities**:
Serve as the first point of contact for customers, addressing their inquiries and providing accurate information about our products and services.
Handle and resolve customer complaints and grievances in a courteous and efficient manner.
Process customer orders and returns promptly and accurately.
Assist customers with product-related issues, including troubleshooting, technical support, and warranty inquiries.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Collaborate with other team members to ensure a positive customer experience throughout the entire buying process.
Proactively identify customer needs and offer appropriate solutions and recommendations.
**Requirements**:
NQF 4 equivalent, matric certificate or higher.
Excellent written and verbal communication skills.
Strong problem-solving and interpersonal skills.
Ability to multitask and work well under pressure in a fast-paced environment.Ability to adapt and learn quickly in a dynamic and constantly changing industry.
Strong work ethic and commitment to providing exceptional customer service.