IT Service Desk Analyst

6 months ago

Potchefstroom, South Africa We Find Talent Full time

PURPOSE OF THE JOB:
The Service Desk Agent is responsible for First line IT support, creating requests and incidents in accordance with expectations for the role, serving as the initial point of contact for customers and suppliers

MINIMUM REQUIREMENTS:

- Grade 12
- Relevant IT Certificate
- 1-3 years of experience in a call /help desk environment
- Previous experience in a customer support role
- Have the ability to work independently.
- MCSE or equivalent - optional
- ITIL foundation certification - optional
- SAP first line support knowledge - optional

ESSENTIAL DUTIES & RESPONSIBILITIES:

- Supply first line IT support
- Executes tasks in order of importance
- Follow up on existing and outstanding tickets
- Ensure all outstanding open tickets are closed in time
- Managing all teams breaching tickets and escalate accordingly
- Work closely with resolver groups to ensure timely updates are sent to requester
- Logging of calls with outside suppliers / Business partners
- Assists the Service desk team to deliver technology support
- Respond to all customers within the SLA time frame in accordance to priority level
- Excellent communication skills in at least two official languages of which one must be English
- **Applicants must reside in Potchefstroom or Carletonville and have access to their own transportation. The Company is situated on the R501 Carletonville Road between Carletonville and Potchefstroom and there is no public transport available.**_

**Job Types**: Full-time, Permanent

**Salary**: R10,000.00 - R15,000.00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- Call / Help Desk: 3 years (preferred)

Ability to Commute:

- Potchefstroom, North West (required)

  • IT Service Desk Agent

    5 months ago

    Potchefstroom, South Africa SISOL Labour Projects Full time

    MINIMUM REQUIREMENTS: - Grade 12. - Relevant IT Certificate. - 1-3 years of experience in a call /help desk environment. - Previous experience in a customer support role. - Have the ability to work independently. - MCSE or equivalent - optional. - ITIL foundation certification - optional. - SAP first line support knowledge - optional. **Job Type**:...

  • Front Desk Coordinator

    1 month ago

    Potchefstroom, North-West, South Africa HR Genie Full time

    Purpose of the JobDeliver exceptional customer service and provide a positive first impression to members.Key Responsibilities include:Answering telephones and responding to queries in a timely and efficient manner.Providing assistance and resolving issues in a customer-focused environment.Greeting and accessing members, ensuring a seamless...

  • Help Desk Specialist

    4 weeks ago

    Potchefstroom, North-West, South Africa Eduvos Academic Full time

    Job Description:We are seeking a Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our customers.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a timely and professional manner.Collaborate with internal teams to resolve complex technical...

  • Receptionist

    3 weeks ago

    Potchefstroom, South Africa Just Gym Full time

    Overview **Reference** Rec - Potch **Salary** ZAR0 - ZAR0/month **Job Location**: - South Africa - Southern District - Potchefstroom **Job Type** Permanent **Posted** Wednesday, November 6, 2024 **Closing date** 22 Nov 2024 19:59 **Purpose of the Job** - Responsible for greeting members and delivering exceptional customer service assistance. - **Key...

  • Receptionist

    5 months ago

    Potchefstroom, South Africa Herotel Full time

    Applications are invited for the **Receptionist **position to be based in **Potchefstroom** **PURPOSE OF THE ROLE**: The Receptionist is responsible for providing a friendly, welcoming and efficient service to all internal and external customers, in line with the company's vision and values on customer satisfaction. **Key Performance Areas would include,...

  • Senior IT Infrastructure Specialist

    1 day ago

    Potchefstroom, North-West, South Africa DevFinders Full time

    We are seeking an experienced Senior IT Infrastructure Specialist to join our DevFinders team in a remote role. This critical position offers a broad scope of responsibilities integral to our operational success, allowing you to make a significant impact on our clients' outcomes.In this role, your primary focus will be to deliver advanced technical support...