Sales Development Representative

2 weeks ago

Cape Town, South Africa Voyc Full time

Voyc is an award-winning conversation intelligence and compliance monitoring software specifically developed for financial services firms’ contact centes. Voyc helps financial services companies be compliant and improve customer service by monitoring 100% of their customer interactions. Voyc uses AI to transcribe, automatically analyse and review customer calls to identify and handle problematic interactions (customer complaints and interactions with vulnerable customers) according to regulatory requirements. Voyc automatically identifies interactions that fail to meet regulatory compliance standards, and alerts users (supervisors and quality assurance teams) of calls that need further review and remediation.

Voyc has built strong compliance models and the cutting edge software to revolutionise the contact centre quality assurance process.

We're looking for a Sales Development Representative with a proactive, go-getter mentality and a hunter instinct. As an SDR at Voyc, you will play a pivotal role in driving our ambitious growth targets by identifying and qualifying potential leads within the financial services sector.

Reporting to the Head of Growth, you will collaborate closely with the marketing and SDR colleagues as well as the Account Executives to build and execute targeted outreach campaigns and support the overall sales strategy. This position offers an excellent pathway for career advancement, with the opportunity to progress into an Account Executive role.

**Key Responsibilities**:

- Prospecting: Research and identify potential customers within the UK financial services sector through online research.
- Communication: Understand prospects’ needs and challenges, and be able to effectively communicate the value proposition of Voyc.
- Collaboration: Work closely with Account Executives to hand off qualified leads, provide detailed insights gathered during the prospecting phase, and ensure a seamless transition throughout the sales process.
- Reporting: Be responsible for daily activity targets and weekly KPI targets (number of scheduled introductory calls). Report on your progress towards the targets.
- Pipeline Management: Maintain accurate records of prospect interactions and sales activities in the CRM system.

**Requirements**:

- Previous experience in a Sales Development Representative role, or in telemarketing, sales, retail sales, recruitment (agency side), or real estate, with a proven track record of delivering results and exceeding targets.
- Experience in B2B sales or the financial services sector is highly desirable.
- Familiarity with the UK or US market is a plus.
- Excellent communication and interpersonal skills, with the ability to effectively engage with prospects and build rapport.
- Strong organisational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
- Self-motivated and target-driven, with a proactive approach to problem-solving and achieving objectives.

**Benefits**

As well as the opportunity to learn and expand your skills while making the world a better place, working at Voyc offers the following
- A market-related salary with performance-based incentives
- Caring, growth-focused team culture
- A possibility to gain international experience working with the UK market
- Flexible working hours
- Remote work
- Forward-thinking leave policies
- Company-sponsored lunches, travel and learning opportunities
- An inclusive & representative workplace

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