Assistant Manager
4 months ago
**Assistant Manager for a 5-star Guest House.**
This is an exciting opportunity for a young professional looking to gain experience at a 5-star, award-winning establishment. This position will develop you as an all-rounder in the industry and will impart the skills and experience needed to enhance your career.
**Requirements**:
- A Hotel School Qualification will be advantageous.
- Must have 2 years previous relevant hotel experience.
- Have a passion for delivering outstanding customer service.
- Be a cheerful hard-working team player.
- Strong organisational and multitasking skills.
- Have excellent communication, inter-personal and problem-solving skills.
- Able to contribute to marketing, (pricing, competitive analysis, and social media)
- Be comfortable with some shift work, weekends, holidays.
- Own transport and valid driver’s license.
- Be willing to work in all departments to help achieve the goals of the business.
As the Assistant Manager, you will play a critical role in supporting the Guest House Manager in overseeing daily operations, driving growth, and ensuring a positive customer experience. Being fully bilingual in Afrikaans and English could be an advantage.
**Your Duties, with Guidance from the Manager, will Include**:
All **front office** tasks - Preparing registration forms; ensuring a smooth check-in experience; stay and check-out process; taking payments ensuring all accounts are settled in full; making note of any VIP guests or special requests; check-in pre-arranged late arrivals and handling of any guest complaints.
**Housekeeping** tasks include opening and closing of the Guest House according to shift; ensuring that the breakfast room and pool area are clean and neat; assisting with breakfast prep, service and cooking when needed.
Routine **management** of staff in their daily duties; supervising kitchen and service staff; perform on-call duties as required; checking adherence to all policies as set out in the SOP manual; training of new staff.
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