2x Part-time Care Hub Support Partners

2 weeks ago

Johannesburg, South Africa Rio Tinto Full time

**2 X part-time Care Hub Support Partners -**Johannesburg -SA**, **Guinea/UK**
- Be part of a group that is safety driven and values inclusion.
- 1 X Support Partner based in **South Africa (Johannesburg)**:

- 1 X Support Partner based in **Guinea (Conakry)** or **UK (London)**:

- Additional desirable language skills: Malagasy, Zulu, Afrikaans
- Roles are based in **Johannesburg -SA**, **Guinea/UK**

**About the role**

**_ Finding better ways to provide the materials the world needs._**

We are seeking passionate **2X Care Hub Support Partners** who will contribute to our collective commitment to make a difference to the lives of those who are impacted by harmful and disrespectful behaviour. Providing contact and support, you will facilitate appropriate and safe referral pathways using a strengths-based approach and practice. You will have a background and experience of trauma informed approaches to facilitate and coordinate appropriate resolutions.

The **2X part-**time Care Hub Support Partners** will initially be on a **3-months contract** basis starting **as soon as possible.** They will form part of the Business Conduct Office Care Hub Team reporting to the Care Hub Manager and roles will later be filled permanently.

Reporting to the **Manager, Care Hub **you will:

- Take a person-centered and professional approach to conducting safety and risk assessments and identifying needs of those impacted by harmful and disrespectful behavior
- Take all reasonable actions to meet these needs within the boundaries of workplace procedures
- Develop and implement case management plans to support impacted people
- Respond to confidential calls from people impacted by harmful and disrespectful behavior who want to make a disclosure or anyone who has a related query
- Explain Rio Tinto processes and options for wellbeing support, practical support, and resolution options (including formal investigations)
- Manage the coordination and facilitation of resolution options with all key stakeholders (including resolutions such as mediation, training, behavior coaching etc.)
- Monitoring of resolution implementation and maintaining contact with those impacted and key stakeholders throughout the process including management of case closure and reintegration plans
- Coaching leaders on how to support those impacted through a Trauma Informed Care approach
- Supporting people to access the Family and Domestic Violence policy and supporting services
- Actively contribute to ensuring Care Hub provide a safe and inclusive experience for all people
- Work effectively in both a standalone role and as part of a global team and be competent in the use of electronic case management systems

**What you’ll bring**
- A commitment to the safety of yourself and your team.
- Bachelor’s Degree in social work or other tertiary level qualifications in health, behavioural/social sciences, community services or a related discipline that provides a sound understanding and knowledge of assessing and working with people who have experienced trauma.
- Experience in case management within healthcare, counselling, social work, psychology, human resources or other related industries
- Demonstrated experience and knowledge of Trauma Informed Care and supporting diverse people who have experienced trauma
- Demonstrated authentic, compassionate, empathetic responses in front line service delivery
- One of the two roles must be Bi-lingual (French and English)

**What we offer**

Come join our team and enjoy some great benefits:

- A work environment where safety is always the number one priority
- A safety-focused and inclusive work environment

**About Rio Tinto**

Every idea, every innovation, every little thing the world calls ‘progress’ begins with
a first step, and someone willing to take it: explorers, inventors, entrepreneurs. Pioneers.

For nearly 150 years, Rio Tinto has been a company of pioneers - generations of people spanning the globe, all with the grit and vision to produce materials essential to human progress.

Our iron ore has shaped skylines from Shanghai to Sydney. Our aluminum - the world’s first to be certified “responsible” - helps planes fly and makes cars lighter. Our copper helps wind turbines power cities and our boron helps feed the world, and explore the universe.
Our diamonds help us celebrate the best parts of life.

**Where we’re all welcome**

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation and/ or anything else that makes us different.

We acknowledge that all people are different and believe that our differences are our strength. The diversity of skills, life e

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