Appeals Clerk

**Salary offer**: R10 000 - R13 000 p/m

**While the position is remote**:
The employee’s public holidays will be aligned to UK bank holidays and SA public holidays will be deemed ordinary working days.

**WHO IS GROWTH HUB?**

**WHAT ARE WE LOOKING FOR?**

Growth Hub is looking for an Appeals Clerk with a legal secretary background to join our client’s team based in the UK.

It is a great opportunity for an experienced professional, looking to make a significant impact in the business.

**WHAT WILL WE NEED FROM YOU?**
- Processing appeals in compliance with:

- DVLA regulations
- GDPR and the Data Protection Act 2018
- The British Parking Association’s Approved Operator Code of Practice (current version 8 - January 2020) any subsequent versions thereof
- The Protection of Freedoms Act 2012
- Internal processes and procedures
- Assessing the validity of appeals in accordance with the Terms and Conditions of parking at the location
- Deciding whether to reject or uphold based on the documented instructions
- Investigating payment reports where necessary via the Business Intelligence reporting system
- Investigating movements reports where necessary via the Business Intelligence
- reporting system
- Ensuring the case management system (currently G3) is updated to reflect any and all action taken:

- A communication note to be added for any and all correspondence sent
- A communication note must include a brief summary of the appeal grounds and the action taken
- Agreements set accordingly
- Relevant cancellation reason selected for all cancellations
- Cases placed on hold under the correct hold reason where required
- Amending GroupNexus appeals response templates as required to address all grounds of appeal raised
- Requesting refund approval via the refund spreadsheet process
- Identifying any potential individual technical or site issues
- Identifying any general trends in appeal grounds

**REQUIREMENTS**:

- Matric / Grade 12 NSC
- 2+ years experience in a legal secretary / legal officer position.
- Natural fast learner and ability to grasp laws and regulations quickly and independently.
- Highly organised and can work under pressure effectively.
- Excellent written and verbal communication skills
- Demonstrates a flexible, roll-up-the-sleeves attitude and responds with a sense of urgency.
- Strong attention to detail, delivering 100% accuracy.
- Good IT user skills.
- Fully equipped to work remotely for the first part of employment.
- Curious, flexible, self-motivated.
- Ability to undertake successful continuous improvement and to deal with change effectively.
- Good at building relationships with internal and external stakeholders.
- Experience of working in an international environment would be a distinct advantage.

If you think you’re the right person for this role and want to be a part of a company you can grow with, then please contact us. We look forward to hearing from you.

**Salary**: R10,000.00 - R13,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have a proper work setup at home, including backup power (UPS, Inverter, etc.), and reliable internet?
- Are you legally authorized to work in South Africa?
- Do you have a National Diploma in Law or Business Administration?

**Experience**:

- legal: 3 years (preferred)

Application Deadline: 2023/11/13