Customer Support Agent
3 months ago
**Salary**:R15 000 basic + benefits - Benefits include medical aid and group risk with funeral plan.
Probation Period - 6 months (Benefits listed above activate after 3 months)
**The Employer**:
Our client is a leading commission free online investment platform; they are committed to transparency and safety. Clients’ deposits are kept in segregated and safe accounts. There are no hidden fees or charges. They offer an exceptional array of investment assets under one secure platform. Stocks, commodities, bonds, forex, and indices.
**The Role**:
**Benefits**:
- Accelerated growth in the investments industry
- Highly competitive salary and bonuses
- Work in an international team environment
- Additional Healthcare
- State-of-the-art company building
- Gaming room, snacks, beverages and company events
**Key Deliverables & Outputs**:
- Ensure highest levels of customer satisfaction in the retail investment industry
- Provide information to clients regarding the financials services that the company provides
- Respond to customer enquiries about how the company’s investment products and software offerings
- Manage specific client cases involving communication with different internal departments
- Identify sales opportunities and work closely with Sales Teams in order to provide optimal client experience
**Minimum Requirements**:
Grade 12
Diploma or Degree in Finance or_ LLB _- Beneficial
2+ years Tele Sales + Technical Customer Support experience
**Advantageous**:
2+ years Tele Sales + Customer Support experience within the finance industry
**Personal Attributes**:
Proactive
Positive, can-do attitude
Excellent interpersonal skills
Skills Requirements:
Strong mathematics background
Ability to think on your feet and deliver answers to prospects in a confident natural manor.
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