Specialist - Contract and Supplier

7 days ago

Johannesburg, South Africa MTN Nigeria Full time

**Title of job**:Specialist: Contract & Supplier Management
**Number of subordinates:
**MTN Job Level**:
2

**Job/Position Code:
**Reporting Line**:
Manager: Contract & Supplier Management

**Time Span**:
Permanent

**Location of the Job**:
216-14 th Avenue, Fairland, 2195

**This role **is responsible for day-to-day contracting and contract operational activities. In additional to external interfaces with suppliers, vendors and partners, the position will interface and work effectively and efficiently with other units within local procurement department and MTN central supply chain i.e. Group Sourcing & Supply chain (GSSC). Internal stakeholders include various functions/departments within MTN SA

**2. Context **(Global influences, environmental / industry demands, organisational mission etc.)
- Dynamic and rapidly evolving ICT industry
- Competitive and rapidly changing market spaces
- Within the diverse legal, regulatory and commercial environment in South Africa
- Multiple suppliers, partners and customers with varied expectations and needs
- Economic impacts and exchange rates
- Transformations within MTN SA and MTN Group
- Local and international sourcing

**3. Key Performance Areas**:Core, essential responsibilities / outputs of the position (KPA's)

**Strategy Implementation**
- Ensure effective implementation of the strategy by means of implementation of applicable policies, processes and procedures
- Sourcing as part of core customer service/experience and engagement
- Supply continuity and category management
- Meet regulatory and internal control requirements
- Run processes efficiently

**Contract Operation and Efficiency**
- Identify applicable type of contract
- Update contract template
- Negotiate with supplier / partner
- Obtain required internal approval
- Ensure contract is signed by all parties
- Load/update Contract
- Store Contract
- Monitor on-going operational delivery of the contract through periodic checks to determine if the contract scope and terms are being complied with
- Conduct supplier performance assessment jointly with business cross-functional team
- Conduct regular reconciliation of actual expenditure totals compared to approved contract value and budgets
- Request Action Plan from Supplier to address poor performance
- Jointly determine whether to renew/extend contract
- Conduct supplier/ contract phase out
- Closely monitor the final deliverables and ensure that supplier meets all the contract obligations prior to formally closing the contract
- Update contract on Oracle i-procurement
- Deliver original contract to Legal for repository

**Customer Requirements and Satisfaction**
- Ensure queries are attended to and resolved within agreed SLA’s or reasonable timelines
- Continuously seek feedback from customers/stakeholders and identify and analyse trends pertaining to customer requests and needs; to continually improve service delivery and cost efficiency.
- Provide support and prompt feedback to internal customers on the status of the sourcing process

**Portfolio/Role Rotation**

Role rotation within Procurement and/or Finance as may be determined by GM Procurement.

**_Sourcing KPA / KPI _**

Ensure results are delivered consistently on KPI including but not limited to the following:

- Supplier Complaints/Regulatory Issues
- Percentage of contracts with non-standard terms or language
- % of suppliers with strategic contracts
- % of contracts not triggered by RFx process
- # of contracts with monitored KPI’s
- # of active suppliers on supplier master list
- % of purchasing transactions compliant with contracts
- % Adherence to Process
- % Compliance with System Controls
- Audit Score Rating
- % Audit Findings Resolved by Deadline
- % Strategic Risks Mitigated
- Cost savings
- Contracting cycle time
- Customer satisfaction
- Percentage Coverage of source-able spend (managed spend)
- Compliance to applicable MTN Group Frame Agreement
- Compliance to applicable laws, regulations
- Compliance to applicable MTN SA policies
- Risk management - closure of open issues
- Adoption and usage of MTN SA/GSSC tools and systems for sourcing activities
- Provision of periodical and ad hoc reports
- Data quality
- Supplier quality performance
- Supplier delivery performance
- Employee KPI: learning & development, satisfaction etc.

**B-BBEE Awareness and Compliance**
- Ensure compliance with BBBEE regulations
- Monitor performance of BBBEE suppliers in line with the overall MTN SA strategy - remove barriers of entry and promote acceptable criteria of performance standards
- Ensure the creation of BBBEE awareness in the work performed by sourcing team

**POPI**

Protection of Personal Information is a priority to MTN SA. MTN must ensure that the requirements of the POPI Act are always upheld. Personal Information (PI) and Special Personal Information (SPI) are classified as “confidential” and “highly confidential” respectively; and must be protected adequately in-line wit

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