IT Operations Manager

3 weeks ago

Stellenbosch Western Cape, South Africa Tailormade Solution Full time

**Job Purpose**

In this role, you will take responsibility for ensuring the smooth running of IT Infrastructure, Operations, Applications and Security and ensuring users get maximum benefits from established Global Standards while providing 2nd Line Infrastructure Support, with a strong emphasis on overseeing operations across Sub-Saharan Africa. Collaboration with business for the purpose of I.T strategy development. The person will take responsibility for the regional standards and KPI requirements.

**Minimum qualifications and experience**:
**Duties and Responsibilities**:

- Resolve support issues
- You will be top line of escalation internally with complete ownership of 2nd line technical issues and liaison with 3rd party vendors and contractors.
- Formulation and execution of local IT strategy
- Formulation and management of local IT budget - CAPEX and OPEX
- Execution of global project initiatives, as required
- Support and administer technologies including Networks, Windows Server, Active Directory, Microsoft Exchange, Azure, Office365, VMWare and Citrix
- Problem-solving Network, PC/Server hardware and OS issues
- Assist and complete administrative and operational tasks, data management, incident logging, reporting, systems monitoring and testing, and disaster recovery and business continuity planning
- Ensure that appropriate standards are adhered to
- Follow the ITSM Incident, Request, Problem, Asset and Knowledge Management process
- Manage IT Operations assets and contracts
- Collaborate with various global technical teams to ensure solution compatibility with company standards
- Identify, screen and evaluate new solution opportunities to address unmet IT operational needs
- Properly escalate unresolved issues to appropriate internal teams

**Other duties and responsibilities**:

- Manage IT subordinates at remote locations. Will require ad hoc travel
- Support and maintain offsite remote facilities and employees. Will require ad hoc travel to assess site, plan & implement infrastructure
- Participate in strategic and budgetary planning processes, prepare, and administer IT operating budgets; provide recommendations on processes and implement new/revised solutions according to established standards. Analyse, prepare, and execute CAPEX/OPEX spent for each fiscal year
- Participate in field research in pursuit of new IT operational solutions and to evaluate

the applicability and usefulness of current solutions
- Excellent understanding of the organization’s goals and objectives and implementation of same
- Management of telecommunications and connectivity infrastructure, including fibre

lines and wireless backup mediums
- Ownership of all IT administration including mobile contracts, hardware allocation

documents and asset registers

**Essential Skills**:
***
- Demonstrated ability in formulating and managing budgets, strategy, and execution of associated projects
- Excellent knowledge of Asset Management
- Knowledge of data protection operations and legislation (GDPR & POPIA)
- Excellent ability to formulate training material, train and support stakeholders; and ability to present ideas in user-friendly language
- Experience in drafting policies and procedures
- Demonstrated experience with Disaster Recovery and Business Continuity planning
- Hands-on working experience managing and completing multiple projects simultaneously, whilst collaborating with both internal and external resources
- Agile, and able to multitask and work under pressure
- Ability to prioritize effectively, with excellent time management skills
- Planner with the ability to identify possible future obstacles, and problem-solving skills
- Excellent written and verbal communication skills
- Good interpersonal and organizing skills
- Ability to handle conflict situations well and establish a plan/strategy that reduces future situations
- Critical thinker with emotional resilience to overcome obstacles
- Self-confident and self-assured approach with a positive attitude
- Customer service focused
- Solutions-driven and self-managed individual
- Demonstrated experience managing and leading a team

**Technical competencies**:

- Microsoft Operating Systems and network technologies
- Office 365
- Windows Server
- PCs, laptops, printers and peripherals
- CCTV and access control solutions

**Core Competencies**:

- Customer focus: Strong external/internal customer orientation
- Communication: Listens well and shares ideas and solutions
- Teamwork: Seeks involvement and input from other people
- Initiative: Proactive, drives processes and tasks to achieve results
- Innovation: Comes up with resourceful ideas and solutions
- Ownership & Accountability: Takes ownership of own decisions and actions -successes and mistakes
- Management: Gives timely, constructive and specific feedback
- Detail orientation: Organized, methodical, good attention to detail

**General**:

- Will report to the Head of IT Operations
- Company laptop, cel

  • Operational Compliance Officer

    1 month ago

    Cape Town, South Africa Fund Manager Full time

    OPERATIONAL COMPLIANCE OFFICER (CAPE TOWN) Looking for a dynamic, passionate and results driven operational compliance officer with Collective Investment Scheme (CIS) experience and knowledge to join our team. This individual needs to be confident and willing to get involved in every aspect of the business where required. ROLE AND RESPONSIBILIES: -...

  • Operations Systems Manager

    4 weeks ago

    Stellenbosch, Western Cape, South Africa Frank Consult Full time

    We are thrilled to present an exciting opportunity for an Operations Systems Manager to join a reputable agricultural company based in the Western Cape. As a vital part of the General Operations team, you will spearhead the management and optimization of critical systems that underpin the company's daily operations. **Key Responsibilities**: - Lead and...

  • Operations/farm Maintenance Manager

    1 month ago

    Stellenbosch, Western Cape, South Africa Finovate Full time

    **Operations/Farm Maintenance Manager - Fruit** Our client, a well-established Agricultural entity in the Stellenbosch area (Klapmuts), is looking for an experienced **Operations/Farm Maintenance Manager** (Fruit) to join their team. The Manager will be required to work on the farm 3 days a week. **Responsibilities**: To oversee and manage the farm....

  • Operations Risk Manager

    4 weeks ago

    Stellenbosch, Western Cape, South Africa Frank Consult Full time

    Our client is a leading road transport broking and fleet management company in South Africa, renowned for its efficient and reliable freight solutions that cater to businesses across Southern Africa. With a strong dedication to excellence and customer satisfaction, our client has earned a solid reputation for delivering exceptional transport services. As...

  • Operations Manager

    6 days ago

    Stellenbosch, South Africa Finovate People Full time

    Our client in the Travel Industry is looking for an Operations Manager to join their dynamic team based in Stellenbosch . Job Description: As an Operations Manager for our client, you will play a pivotal role in the smooth running of their office and the effectiveness of their team. You will be the go-to person ensuring that their office operates...

  • Operations Manager

    6 days ago

    Stellenbosch, South Africa Arvo Full time

    Our client in the Travel Industry is looking for an Operations Manager to join their dynamic team based in Stellenbosch.Job Description: As an Operations Manager for our client, you will play a pivotal role in the smooth running of their office and the effectiveness of their team. You will be the go-to person ensuring that their office operates efficiently...

  • Operations Manager

    4 days ago

    Stellenbosch, South Africa Finovate People Full time

    Our client in the Travel Industry is looking for an Operations Manager to join their dynamic team based in Stellenbosch.Job Description: As an Operations Manager for our client, you will play a pivotal role in the smooth running of their office and the effectiveness of their team. You will be the go-to person ensuring that their office operates efficiently...

  • Operations Manager

    6 days ago

    Stellenbosch, South Africa Adzuna ZA B C2 Full time

    Our client in the Travel Industry is looking for an Operations Manager to join their dynamic team based in Stellenbosch.Job Description: As an Operations Manager for our client, you will play a pivotal role in the smooth running of their office and the effectiveness of their team. You will be the go-to person ensuring that their office operates efficiently...

  • Head of Butchery and Operations

    1 month ago

    Eastern Cape, South Africa Farm Manager SA Full time

    **Eastern Cape - Eastern Cape**: Our client is looking for a Head of Butchery and Operations to join the team. **MINIMUM REQUIREMENTS** - At least 5-year proven butchery blockman experience - Extensive experience as a Head or Manager of a reputable butchery or meat processing facility is essential. - Certified Butchery Qualification - Proven track record in...

  • Operations/hotel Manager

    1 month ago

    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    A 4* hotel with 30 rooms and restaurant seeks a Hotel Manager meeting the following requirements: - Tertiary Hospitality Management Diploma - MANDAOTRY - Must currently be managing hotel property of at least 20 rooms - At least 8 years hospitality industry experience with minimum 2 years in a** senior hotel operations role - NOT Restaurant management**: -...

  • Treasury Execution

    1 month ago

    Stellenbosch, Western Cape, South Africa Frank Consult Full time

    A fast-growing finance and technology company operating in South Africa and other African countries whom delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending. This is a new role due to growth...

  • National Operations Manager

    1 month ago

    Stellenbosch, South Africa Hungry Lion Fast Foods (Pty) Ltd Full time

    **ROLE OVERVIEW** We are recruiting an experienced and commercially driven** National Operations Manager** to oversee approximately 150 quick-service restaurants, with plans to expand this number to 300 within the next 3 years. The incumbent will work closely with Heads of Departments and will report directly to the CEO. **KRAs** - ** Strategic Guidance**:...

  • Operations and Logistics Coordinator

    4 weeks ago

    Stellenbosch, Western Cape, South Africa Frank Consult Full time

    **EXPERIENCE AND QUALIFICATION**: - BCom or any tertiary qualification. - Experience in a similar role will be advantageous. **KEY SKILLS**: - High-pressure Work Environment: The ability to work under high pressure, especially during the season. - Analytical Skills: Strong analytical skills. - Excel Proficiency: Proficient in Excel. - Customer Service:...

  • Operations Manager

    2 weeks ago

    Stellenbosch, South Africa Adzuna ZA B C2 Full time

    Our client in the Travel Industry is looking for an Operations Manager to join their dynamic team based in Stellenbosch.Job Description: As an Operations Manager / Office Manager for our client, you will play a pivotal role in the smooth running of their office and the effectiveness of their team. You will be the go-to person ensuring that their office...

  • Operations Manager

    3 weeks ago

    Stellenbosch, South Africa Finovate People Full time

    Our client in the Travel Industry is looking for an Operations Manager to join their dynamic team based in Stellenbosch.Job Description: As an Operations Manager / Office Manager for our client, you will play a pivotal role in the smooth running of their office and the effectiveness of their team. You will be the go-to person ensuring that their office...

  • Operations Manager

    3 weeks ago

    Stellenbosch, South Africa Finovate People Full time

    Our client in the Travel Industry is looking for an Operations Manager to join their dynamic team based in Stellenbosch . Job Description: As an Operations Manager / Office Manager for our client, you will play a pivotal role in the smooth running of their office and the effectiveness of their team. You will be the go-to person ensuring that their office...

  • Operations Support

    1 month ago

    Cape Town, South Africa Progressive IT Resourcing Full time

    Our ClientCompany Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • Operations Support

    1 month ago

    Cape Town, South Africa Progressive IT Resourcing Full time

    Our ClientCompany Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • Receptionist / Switchboard Operator - Wine Estate

    1 month ago

    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Wine Estate in Stellenbosh is looking for a Receptionist / Switchboard Operator to join their team. Welcoming guests to the various outlets & respond to general equiries **RESPONSIBILITIES** - Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area - Engage with guests providing information related...

  • Seasonal Receptionist

    1 month ago

    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Wine Estate in Stellenbosh is looking for a fixed term Receptionist / Switchboard Operator to join their team. Welcoming guests to the various outlets & respond to general equiries **RESPONSIBILITIES** - Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area - Engage with guests providing...