Facility Manager-krugersdorp

2 months ago

Krugersdorp, South Africa Logic 360 Group Full time

The Facility Manager is responsible for managing the overall functioning of all care support operations within defined structures and procedures. This includes managing the food and beverage, housekeeping, and administration departments as well as the maintenance staff and multi-disciplinary and wellness contractors; maintaining systems within the facility; as well as effectively communicating with and reporting to the Head Office and third parties. Working very closely with the Nursing Services Manager (NSM), the Facility Manager provides administrative and coordinator support to the care department with specific emphasis on resident and family interactions.

**Key Performance Areas**
- Coordinates and monitors the daily functions of the care support.
- departments.
- Understands and enforces staff adherence to all operating policies and procedures.
- Manages and implements effective and efficient stock control systems for all departments with the assistance of the supervisors and assistants (system includes conducting stock-takes, issuing stock, determining the correct quantities of stock needed and ordering stock on the prescribed days).
- Monitors the quality, preparation, and presentation of meals.
- Identifies and addresses maintenance concerns of the premises, building, and equipment.
- Obtains quotes and coordinates the provision of maintenance services and the activities of other service providers to the point of completion.
- Compiles insurance claims information and submit to head office.
- Coordinates multi-disciplinary and wellness team activities (with care liaison/companion).
- Monitors cleanliness and tidiness of the entire facility (shared responsibility with the NSM) and all equipment.
- Conducts cleaning audits monthly.
- Checks that emergency equipment is in working order (e.g., generator, panic buttons, cameras) and arranges service of equipment as needed.
- Maintains strict key control procedures (drug cupboard, pantry, lockers, facility vehicle, clubhouse, etc.).
- Plans and executes social activities and events (with care companion/liaison).
- Controls the use of the facility vehicle.
- Maintains joint control of the facility cell phone with the NSM and care liaison.
- Serves as the official OHS Representative (together with the NSM) and implements action as per the OHS service provider.
- Arranges and attends facility, staff, family and head office meetings. Checks that all necessary legislative documents and certificates are displayed (e.g., Certificate of Registration for the kitchen; Labour Relations Act.).
- Implements action and administration required by state departments (e.g., Department of Labour or Department of Health) to ensure compliance.
- Maintains organised and effective filing systems (hard copies and e-copies). Monitors and enforces staff adherence to policies and procedures (e.g., breaktimes, uniform policy).
- Implements effective communication channels on practical platforms (e.g., WhatsApp).
- Oversees and checks implementation of staff duty delegation (as delegated by department supervisors).
- Maintains accurate and updated employee records (appointments, leave, disciplinary records).
- Checks that daily attendance registers are completed accurately.
- Liaises with Human Resources (HR) to draft staff schedules and maintain an optimum daily staff complement within defined parameters.
- Updates HR daily with staff movements to enable accurate salary processing. Submit salary queries to HR for resolution.
- Recruits and appoints 1st and 2nd level reports as authorised with input from department supervisors.
- Initiates disciplinary action as authorised (i.e., issue warnings), seek advice from and refers cases to the Labour Relations department.
- Addresses, maintains, records, and reports on all staff grievances and incidents (together with NSM).
- Arranges training and monitors the implementation and effectiveness of training interventions.
- Fosters a dignified company culture in line with company values. Checks that new admission documents are fully completed.
- Coordinates preparation of new admissions’ rooms. Maintains and controls access to resident files.
- Updates resident information as needed (e.g., nutritional records) and check that it is displayed where necessary (e.g., areas where meals are served).
- Liaises with estate/body corporate as needed.
- Welcomes and accompanies potential residents (and their families) through the facility (together with the NSM and care liaison).
- Communicates with residents’ families regularly and proactively (together with NSM).
- Builds positive relationships with residents and their families.
- Addresses resident/resident family member complaints and/or concerns together with the NSM.
- Coordinates resources to address (care centre and estate) resident needs.
- Prepares resident charge sheets, verifies it with the NSM, submits it to the Finance department and addresses account queries.
- Prepares and submits de

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