Client Service Manager for Kingdom Suite

4 months ago

Cape Town, South Africa S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 10

**The Team**: You will be part of the upstream client service team of S&P Global Commodities Insights. The team helps clients to navigate between sales, product management, customer IT infrastructure and their S&P Global services. We use our expertise to demonstrate the value of our products and market intelligence using integrated workflows.

**What’s in it for you**:
You will be part of a dynamic team that is constantly growing and developing

You will work in a highly collaborative and passionate team environment

You will develop deep technical in an organization that is very supportive of personal development

You will interact with people across multiple disciplines

**Responsibilities**:
Troubleshoot client issues to determine root cause and provide a reasonable resolution

Explain complex workflows in a straightforward and organized manner

Provide detailed information for “critical” issues to escalation teams

Submit enhancement requests on the client’s behalf if the desired functionality does not currently exist in the software.

Maintain healthy relationships with sustaining engineers, product management, and development.

**What We’re Looking For**:
**Knowledge and Skills**:
Able to work as part of a team or independently with moderate supervision

Must be articulate, patient, professional, and have strong interpersonal skills

Must have strong analytical and problem-solving skills

Able to quickly learn new software and interfaces

Has an expert understanding of how Energy data is collected, captured, and stored in a corporate repository

Can work within cross-functional teams, running client specific projects related to geological/geophysical data

Excellent written, verbal, and presentation skills in English are a must. Additional languages are an advantage.

Experience Required

Experience with Kingdom Suite or another geophysical interpretation software, is required.

Minimum Bachelor’s degree. Preferably in Geoscience, Petroleum Engineering or equivalent technology or earth science degree or related experience.

Experience in troubleshooting technical issues

Knowledge of Windows operating systems, networking, and internet functionality. Experience using or managing databases (SQL Server, Oracle, or another relational database), Cloud, API, Map Services, BI tools is a plus.

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**Flexible Downtime**: Generous time off helps keep you

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