Client Service Manager
6 days ago
Ditto Hire / Ditto Jobs is looking for a** Client Service Manager **to constantly reshape the way we create value in our partnerships with top-tier brands and companies.
We move quickly and experiment with new strategies and ways of adding value to our new and existing customers. We engage with end-users and executives alike to ensure that our customers love, adapt and grow with Ditto. Nothing makes us happier than when our enterprise customers are wildly successful with their Ditto setup. The team works hard, works together, and has fun doing it as we strive to build and grow a successful technology company
Success in this role will be measured by your ability to optimize the customer experience (with a focus on client service), re-design processes accordingly, manage integration projects independently, enable the team and contribute to the development of how we do Client Service at Ditto.
**What You'll Do**
- Own responsibility for the customer onboarding process
- Support the continuous development of the customer experience at Ditto
- Develop and maintain strong relationships through excellent work quality and professional conduct
- Compile detailed and informative briefs for the tech team
- Get involved with overall marketing and creative exercises
- Conduct research and analyses of operational effectiveness, processes, stakeholders, etc.
- Plan, implement and manage proposed recommendations and projects as well as monitor and report progress
- Perform business modelling to track and optimize customer experience
- Collaborate with various departments to collect data and complete analysis
- Work closely with the tech team to continuously improve Ditto’s service and product offering
- Assist with New Business Development
- Gather feedback from customers and analyze user and market behaviour to support the tech team
**What You'll Need to Succeed**
- Degree in business or related field
- 3+ years of experience in client service
- Professional with strengths in structuring and executing various analyses
- Effective communication
- Self-starter who can work effectively both independently and in collaboration - often managing multiple tasks simultaneously
- Comfort with owning project timelines, prioritizing tasks, and assessing speed/accuracy tradeoffs
- Excellent English verbal and written communication skills, good at presenting ideas and discussing solutions in large groups
- Ability to quickly learn relevant design production/operations/process concepts
- Bias for action, appreciation for data-driven processes, hard-working, proactive, client-centric and execution driven mindset
-
Client Service Consultant
2 weeks ago
Cape Town, South Africa KAAP Service Full timeKAAP Customer Service offers an excellent team of Customer Service Experts for your customers. As the first point of contact, we answer and assist with your customers' queries in a friendly, binding and professional manner. Close and courteous communication is what persistently gives your clients the feeling that they are not just in good, but the best...
-
Client Service Manager
7 months ago
Cape Town, South Africa TMF Group Full time**Job no**: 571192 **Work type**: Full time **Location**: Cape Town, South Africa, Johannesburg, South Africa **Categories**: Client Relationship Management **Office Location**: Johannesburg - We provide employee, financial and legal administration so that firms can invest and operate safely around the world.TMF Group is a single global team with over...
-
Client Service Manager
6 months ago
Cape Town, South Africa TMF Group Full time**Job no**: 571207 **Work type**: Full time **Location**: Global, Cape Town, South Africa **Categories**: Client Relationship Management **Office Location**: Cape Town - We provide employee, financial and legal administration so that firms can invest and operate safely around the world.TMF Group is a single global team with over 10,000 colleagues in 125...
-
Client Service Manager
2 months ago
Cape Town, South Africa TMF Group Full time**Job no**: 575875 **Work type**: Full time **Location**: Belgrade, Serbia, Bratislava, Slovakia, Brno, Czech Republic, Budapest, Hungary, Cape Town, South Africa, Cluj, Romania, Constanta, Romania, Craiova, Romania, Johannesburg, South Africa, Katowice, Poland, Ljubljana, Slovenia, Novi Sad, Serbia, Subotica, Serbia, Timisoara, Romania, Warsaw, Poland,...
-
Client Service Manager
4 days ago
Cape Town, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: **purpose**: The role services all of corporate clients from onboarding (KYC, Account Opening and Channel Enablement) to supporting them implement host to host channels to them using all products and channels, to helping clients maintain their products and channels and help client optimise their...
-
Client Service Manager
7 months ago
Cape Town, South Africa The Recruiters Full timeOur financial recruitment desk currently has a vacancy for a Client Services Manager. Our client is an international group offering a full suite of financial and investment solutions. The core function of the Client Services Manager is to direct the operations across three vital workstreams: Key Accounts, Client Services and Technical Support. As a...
-
Client Services Manager
7 months ago
Cape Town, South Africa The Recruiters Full time**Salary**: - 57000 **Description**: - Our financial recruitment desk currently has a vacancy for a Client Services Manager. - Our client is an international group offering a full suite of financial and investment solutions. - The core function of the Client Services Manager is to direct the operations across three vital workstreams: Key Accounts, Client...
-
Client Services Manager
7 months ago
Cape Town, South Africa multilocal Full time**The Role** As Client Services Manager you will work within the Client Services team which sits within the wider Operations team. You will create and nurture long-term relationships with sales partners and resolve any issues that arise to ensure they and their clients are satisfied with our services. You should be an excellent communicator who’s able to...
-
Senior Client Relationship Manager
5 days ago
Cape Town Northern Suburbs, South Africa Service Solutions Staffing Full timeJob DescriptionAt Service Solutions Staffing, we are seeking an exceptional Senior Client Relationship Manager to oversee the smooth running of assigned accounts.Key Responsibilities:Conduct regular client visits to establish and maintain strong relationships with clients.Manage assigned accounts by addressing customer inquiries and resolving any issues or...
-
Client Services Manager
5 days ago
Cape Town, South Africa Intelligent Debt Management Full timeDebtBusters Client Services Manager (M2) Founded in 2004, the IDM Group has established itself as South Africa’s leading debt management business. We pride ourselves on providing the best debt counselling and financial solutions to South African consumers. As the industry leader and owner of DebtBusters, South Africa’s largest Debt Counsellor, IDM...
-
Senior Client Service Manager
7 months ago
Cape Town, South Africa TMF Group Full time**Job no**: 570319 **Work type**: Full time **Location**: Cape Town, South Africa **Categories**: Client Relationship Management **Office Location**: Cape Town - We provide employee, financial and legal administration so that firms can invest and operate safely around the world.TMF Group is a single global team with over 10,000 colleagues in 125 offices...
-
Senior Client Service Manager
7 months ago
Cape Town, South Africa TMF Group Full time**Job no**: 564422 **Work type**: Full time **Location**: Cape Town, South Africa, Johannesburg, South Africa **Categories**: Client Relationship Management, Client Onboarding **Office Location**: Johannesburg **About Us** TMF Group is leading provider of critical administrative services, helping clients invest and operate safely around the world. We...
-
Senior Client Service Manager
7 months ago
Cape Town, South Africa TMF Group Full time**Job no**: 568088 **Work type**: Full time **Location**: Budapest, Hungary, Cape Town, South Africa, Johannesburg, South Africa **Categories**: Client Payroll, Client Relationship Management **Office Location**: Hungary **About TMF Group** TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely...
-
Client Service and Operations Manager
4 days ago
Cape Town, South Africa Rory Mackie & Associates Full timeOur client was founded in 2001 as a specialist offshore investment advisory business. Our client focusses on offshore investments and family office services, for families with significant offshore wealth. They are based in Claremont, Cape Town and work with roughly 80 families and high net-worth individuals, equally split between Johannesburg and Cape...
-
Asset Management: Client Services Manager
2 weeks ago
Cape Town, South Africa Six Sense Full timeWestern Cape, Cape Town Annually Cost To Company (Market related) A well-established business is seeking to appoint an Asset Management: Client Services Manager. **Essential Qualifications/Experience Level**: - Matric / Grade 12 / National Senior Certificate - Professional Qualifications/Honour’s Degree - 8 years experience in an Asset Management...
-
Junior Client Services Manager
8 months ago
Cape Town, South Africa Afriforesight Full time**Junior Client Services Administrator** This is a fantastic opportunity for a dynamic individual who wants to fast track their career growth while being exposed to diverse industries. Afriforesight, the largest independent commodity research house in Africa, requires an intelligent and ambitious self-starter who is comfortable working in a fast-paced...
-
Manager Client Service Support
7 months ago
Cape Town, South Africa Nedbank Full timeJob Family- Sales and Services - Career Stream- Client Service - Leadership Pipeline- Manage Managers **Job Purpose** - To effectively resolve escalated complex complaints in order to retain current and new clients and minimise reputational risk for Nedbank through enabling others. **Responsibilities**: - Share best practices, provide updates and feedback...
-
Drone Service Manager
3 weeks ago
Cape Town, Western Cape, South Africa Farm Manager SA Full timeJob Title: Drone Service ManagerWe are seeking a skilled Drone Service Manager to join our team at Farm Manager SA. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our drone service and repair strategy in Gauteng.Key Responsibilities:
-
Lead: Client Service
5 months ago
Cape Town, South Africa Nedbank Full time**Job Purpose** - Drive the retention strategy of TS, CIB and Nedbank by ensuring exceptional servicing support is provided to enhance the client's experience, aligning to the TS CIB client value propositions. Provide business administrative support, operational and servicing support to the CIB TS client to best meet their needs across the end-to-end...
-
Client Service Portfolio Manager
1 month ago
Cape Town, Western Cape, South Africa The Hiring House Full timeJob SummaryWe are seeking a highly skilled Client Service Portfolio Manager to join our team at The Hiring House.Your primary responsibility will be to manage a portfolio of clients, ensuring their needs are met and that you identify opportunities for growth.