Order Fullfilment Coordinator

4 weeks ago


Durban, South Africa Nampak Limited Full time

**Job Description**:
Sales Order Processing
- Attend Sales and planning CRP meeting and ensure customer’s request dates are achieved (strive for 95% OTIF).
- Check that production order have been loaded for Sales Orders and advice Master Production Planner/ Scheduler if not loaded.
- Capture sales order on JD Edwards

Order Monitoring
- Monitor daily sales against forecast and highlight risk to CSR / SM.
- Check weekly report from Schedulers advising ‘promised ship date’, change sales order where needed and advise customer of change.
- Arrange for demand planning or forecast rules to be amended if needed.
- Prompt customers for orders if orders are outstanding

Pricing
- Generate zero pricing reports to check for missing selling prices.
- Implement price increase.
- Identify incorrect pricing and notify Pricing MDA for correction
- Investigate price queries

Design Changes
- Keep a register and track progress on colour roll outs, proofs and final colour targets.
- Ensure all stock cleared on old design

New Customers
- Follow up on new inquiries and quotations
- Escalate new enquiries

Co-ordination
- Capture non-conformance reports in Q-pulse and coordinate samples for QA evaluation. Keep and maintain register of outstanding non-conformances.
- Inform customer if credit limit need to be increased and send necessary documentation.
- Liaise with customer where payments has not been received
- Prioritize urgent deliveries for dispatch
- Compile daily list for dispatch

Sales Support
- Prepare for customer visits (on behalf of CSR):
- Highlight any problem areas and actions required.
- Provide copy of order book containing outstanding orders, stock on hand, planned production date.
- Check CSR diary to confirm visit

House Keeping
- System ‘clean up’ when required
- Check forecast accuracy
- Implement controls to minimize aging stocks greater than 90 days and avoid stock write offs.
- Check monthly file sent from Master Data Administrator and confirm Finished Goods obsolescence and advise changes.

Customer Communication
- Attend customer visits with CSR / SM as and when required.
- Track and provide reasons for missed OTIF.
- Inform customer of any problems/ issues/changes which might impact the customer and/or their orders.

**Job Requirements**:
Qualifications:

- Marketing and Sales Diploma and/or Supply Chain Diploma
- Matric

**Experience**:

- Minimum 5 years inbound (call centre)/ customer care experience

Attributes:

- Work and time management skills
- Excellent planning, organizing and monitoring abilities
- Building Strategic Working Relationships
- Able to work effectively in a team environment
- Able to work in a pressurized environment

Additional Notes:

- Occasional overtime can be expected
- Rotational Shifts.



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