Collections Team Manager

2 weeks ago


Pietermaritzburg, South Africa Pronel Personnel Full time

Our well established client based in Pietermaritzburg is urgently looking for a **Collections Team Manager** to join their team.

**Key Performance Areas**

Under the management / direction of the directors, the Team Manager will have the following responsibilities (including but not limited to):

- Management of performance against set targets;
- Collections
- Productivity
- Quality
- Act as point of escalation for queries and complaints
- Ensuring understanding of the business and legislative requirements
- Full staff management
- Reporting
- Any ad-hoc duties

**Requirements**:

- A minimum of 2 years working experience in a Team Management role
- Management experience in a Collections environment is advantageous
- Competent in MS Office at an intermediate level
- MS Word, MS Excel, MS Office

**Skills / Knowledge / Attributes**
- Strong financial skills
- Target driven
- Able to manage conflict
- A proactive team player
- Strong administrative discipline
- Ability to think on your feet and use initiative
- Outstanding communication and interpersonal abilities
- Ability to listen and actively provide feedback
- Strong customer orientation
- Attention to detail
- Excellent organizational and planning skills
- Willing to learn

**Working Hours**

Mondays - Fridays: You will be required to work 8 hours per day (maximum of 9 hours per day) between the times of 07:00 and 20:30 as agreed by management.

Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.


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