Program Coordinator

7 months ago

Cape Town, South Africa Global Citizen Year Full time

As part of the team in Cape Town, the program coordinator helps bring to life the Take Action Lab program for our students. They will play a key role in creating a positive student experience by facilitating curricular and extracurricular activities, supporting student well-being and learning, and leading administrative tasks for student onboarding, program management and record keeping. A mostly student-facing position, the program coordinator will play a central role in creating a unique, cultural immersion experience for our students.
We are looking for someone who is energised and enthusiastic about youth leadership development, has a knack for system building, and can navigate dynamic, new environments.
This role reports to the Take Action Lab program manager, South Africa and works closely with another program coordinator on the Take Action Lab team. They must be based in Cape Town, South Africa.
Your opportunity for impact

**Co-create the Take Action Lab experience**:
Design and facilitate a unique immersion experience anchored in our principles of experiential learning
Support the design of transformative experiential learning activities in line with TAL’s theme and curriculum goals
Participate in building TAL’s training modules & ensure students’ adoption
Guide and facilitate group learning activities around the Cape Town area
Prepare and execute an orientation and re-entry program for participants
Prepare and maintain orientation and onboarding materials
Support the wellbeing and development of inspiring student leaders:
Work directly with the students to guide and facilitate their immersion learning experience in Cape Town
Support community engagement strategy and activities during the virtual and immersive segments of the program; Foster a safe and productive learning environment; Guide the cohort community-building experience
Act as a mentor and cultural broker for the students during the pre-departure and immersion experience; maintain regular check-ins with a sub-cohort of students
Support students’ wellbeing as part of the team responding to behavioral, health, and safety incidents
Monitor student engagement and surface issues for problem-solving

**Build local partnerships**:
Develop good working relationships with program partners
Liaise with local partners to ensure logistics run smoothly
Support the delivery of partner training, monitoring and evaluation
Identify and liaise with local partners and activities that can contribute to students’ learning objectives
Facilitate program closing events with local partners; Celebrate and acknowledge partner contributions to the program and the students’ experience

**Keep program stakeholders organised and informed**:
Lead administrative tasks for student onboarding and offboarding and regular reporting
Act as students first point of contact and support during their pre-departure preparation and throughout their immersion; Support student and family communications strategy throughout the program, including but not limited to responding to inquiries, drafting and editing resources, managing online community engagement platforms
Support the development and maintenance of systems for organising local activities and students’ information
Analyse data to track depth of student engagement, spot patterns, and surface learnings
Manage materials and logistics for program events, in collaboration with partners
Who will thrive in this role
We are looking for more than just hard skills; we want teammates who will add value to our organisational culture by bringing these mindsets to their work:
**Connected to our mission**: Something in your own life experience drives your passion for Global Citizen Year’s mission and vision.
**Information seeker**: You investigate thoroughly to get relevant information.
**Detail oriented**: You show rigorous and meticulous attention to detail.
**Empathetic**: You identify with the feelings, ideas and attitudes of others.
**Personable**: You have a friendly, approachable and outgoing style.
**Adaptable**: You adjust easily to new or changing circumstances.
**Team Player**: You work well within diverse groups to achieve common goals.
**Student-oriented**: You are attentive and responsive to student needs.
**Initiative**: You act proactively to achieve results.
**Resourceful**: You find alternative solutions to overcome problems or limitations.
The following skills are required
Experience facilitating and designing learning experiences for youth (aged 17-21)
Experience facilitating one-on-one and group reflection and discussion with youth in support of learning and development objectives
Experience working or living with people from different cultural backgrounds
Familiar with Cape Town’s social impact sector
Legally able to live and work in South Africa full time
Comfortable using and learning new technology; Enjoy finding new ways to use technology for greater impact
**Effective communicator**: written, verb

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