Program Coordinator

4 months ago

Cape Town, South Africa Global Citizen Year Full time

**Together at Global Citizen Year, we're transforming lives every day.**:
Our team builds bridges. Everyday we are cultivating empathy, advancing equity, and creating the generation of leaders that the world needs. At Global Citizen Year we're building so much more than a world-class immersion program. We're building a movement.

We want the passionate, the scrappy, the curious and creative. We want the business-savvy and the human-centered. We want problem-solvers. Does this sound like you?

**_ ABOUT THIS ROLE_**

As part of the team in Cape Town, the Program Coordinator helps bring to life the Take Action Lab program for our students. They will play a key role in creating a positive student experience by facilitating curricular and extracurricular activities, supporting student wellbeing and learning, and leading administrative tasks for student onboarding, program management and record keeping. A mostly student-facing position, the Program Coordinator will play a central role in creating a unique, life-changing experience for our students.

We are looking for someone who is **energized and** **enthusiastic about youth leadership development**, has a **knack for system building**, and can **navigate dynamic, new environments.**

This role reports to the Experiential Learning Manager and works closely with another Program Coordinator on the Take Action Lab team. They must be based in Cape Town, South Africa.

**_ YOUR OPPORTUNITY FOR IMPACT_**

**Co-create the Take Action Lab experience**: Design and facilitate a unique immersion experience anchored in our principles of experiential learning
- Support the design of transformative experiential learning activities in line with TAL's theme and curriculum goals
- Participate in building TAL's training modules & ensure students' adoption
- Guide and facilitate group learning activities around the Cape Town area
- Prepare and execute an orientation and re-entry program for participants
- Prepare and maintain orientation and onboarding materials

**Support the wellbeing and development of inspiring young leaders**:Work directly with the students to guide and facilitate their immersion learning experience in Cape Town
- Support community engagement strategy and activities during the virtual and immersive segments of the program; Foster a safe and productive learning environment; Guide the cohort community-building experience
- Act as a mentor and cultural broker for the students during the pre-departure and immersion experience
- Support students' wellbeing as part of the team responding to behavioral, health, and safety incidents
- Monitor student engagement and surface issues for problem-solving

**Build local partnerships**:Develop good working relationships with program partners
- Liaise with local partners to ensure logistics run smoothly
- Support the delivery of partner training, monitoring and evaluation
- Identify and liaise with local partners and activities that can contribute to students' learning objectives
- Facilitate program closing events with local partners; Celebrate and acknowledge partner contributions to the program and the students' experience

**Keep program stakeholders organized and informed**:Lead administrative tasks for student onboarding and offboarding and regular reporting
- Serve as the first "customer service" point of contact for students seeking support; Support student and family communications strategy throughout the program, including but not limited to responding to inquiries, drafting and editing resources, managing the student Hub and family Hub
- Support the development and maintenance of systems for organizing local activities and students' information
- Analyze data to track depth of student engagement, pattern spot and surface learnings
- Manage materials and logistics for program events, in collaboration with partners

**_ WHO WILL THRIVE IN THIS ROLE_**

We are looking for more than just hard skills; we want teammates who will add value to our organizational culture by bringing these mindsets to their work:

- **Connected to our mission**: Something in your own life experience drives your passion for Global Citizen Year's mission and vision.
- **Information seeker**: You investigate thoroughly to get relevant information.
- **Detail** **oriented**: You show rigorous and meticulous attention to detail.
- **Empathetic**: You identify with the feelings, ideas and attitudes of others.
- **Personable**: You have a friendly, approachable and outgoing style.
- **Adaptable**: You adjust easily to new or changing circumstances.
- **Team Player**: You work well within diverse groups to achieve common goals.
- **Student-Oriented**: You are attentive and responsive to student needs.
- **Initiative**: You act proactively to achieve results.
- **Resourcefu**l**: You find alternative solutions to overcome problems or limitations.

**The following skills are required**:

- Experience facilitating and/or designing learning experienc

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