Account and Risk Monitoring Agent
1 month ago
The Account and Risk Monitoring Agent will be responsible to monitor all accounts opened at
FMB (Business and Private accounts) to ensure all transactions are in line with the account
holder’s profile and to assist Compliance / Fraud and Risk Department with investigations.
Primary Duties and responsibilities
Transactional Banking:
Daily account monitoring - investigating all flagged account movement and reporting
thereof.
Administer, monitor and control all fraud related queries and cases in the transactional
banking environment
Responsible to Suspend or unsuspend accounts when required
Monitor customer documentation - verify ID’s on selected accounts with Home Affairs
Compliance Reporting:
Daily transactional report to check and verify all flagged deals listed with feedback to
relevant departments
Completing of STR reports and submit to Compliance when needed
Fraud and Risk:
Assist Fraud & Risk Departments with account and customer investigations when needed
Provide feedback with documentary evidence
Keep track of all fraud queries and provide feedback to senior management
Dealing with Subpoena’s to ensure they get to the correct Department / Person
Complaints Register:
Keep record of all incidents/complaints from branches and send report to Compliance
monthly
Do spot checks to see that complaints have been resolved
**Qualifications**:
Matric.
A Compliance and or Risk Monitoring qualification will be an advantage.
**Experience**:
Banking experience/background with account opening info and documents.
**Knowledge and Skills**:
The incumbent should be able to demonstrate:
Good communication skills: ability to interact well with business units verbally and in writing
completing reports to be sent to fraud for further investigation and action - i.e. 10K
transactions & above found to be unusual in alignment to the knowledge business has of the
customer based on account opening documents and source of funds compared to the flagged
transaction values to investigate.
Completion of STR forms detailing what is suspicious to be sent to compliance for further AML
investigation and possible reporting to the FIC by AMLO
Ability to distinguish what is suspicious/unusual to report those matters to fraud and to
compliance for further investigation and action - i.e. fraud runs with fraud investigation and
protocols and compliance runs with AML protocols etc.
**Additional Requirements: **
Any limited / mínimal fraud or investigation background / experience
Good understanding of the FMB RMCP
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