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Clinical Resource Consultant

4 months ago

Cape Town, South Africa BD Full time

**Job Description Summary**:
**We are the makers of possible**:
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Why join us?**:
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a **maker of possible **with us

**About the role**:
**Location**:Cape Town

**Main responsibilities will include**:

- Provide direction and support to customers on operation and maintenance of BD instruments
- Demonstrate uses and advantages of the products, provide appropriate feedback to the organization and help build strong customer loyalty.
- Troubleshoot problems that arise at customer sites and over the phone.
- Actively support sales and product management in the introduction of new products
- Presentation of the performance features of the IDS Portfolio to customers and supporting the sales team in the realization of sales targets
- Actively participation in congresses, training events and workshops
- Actively participation in the further development of processes and systems regarding efficiency and customer satisfaction
- Work closely with all colleagues in IDS and BDx where required.
- Maintain appropriate records as required by the company

**About you**:
**Education and Experience**:

- Clinical Pathology, Med Tech, or similar education
- ** 3-5 years of laboratory experience**:

- Strong knowledge and expertise in the following: microbiology (TB, Blood Stream infections, ID/AST), Molecular Biology, Laboratory Management, Cytology (will be an advantage).

**Knowledge and Skills**:

- An ability to identify Diagnostic Solutions/business opportunities in relation to retention and growth strategies.
- Influencing skills - communication, listening, persuasion
- Excellent Communication and presentation Skills -verbal and nonverbal to a high standard
- Ability to work autonomously, and be capable of independently generating, prioritizing and handling own work
- Flexibility and willingness to travel in the region on a regular basis.
- Strong IT skills to be able to learn, train and troubleshoot on all BD software and remote support to customers
- Team player
- Organization skills - being able to organize workshops, seminars, meetings etc. self dependently.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: ZAF Cape Town - Oude Molen Bus Pk

**Additional Locations**:
**Work Shift**: