Motor Claims Recovery Specialist

1 month ago


Isando, South Africa Ram hand to hand couriers Full time

**Job Vacancy**: Motor Claims Recovery Specialist

RAM Hand-to-Hand Couriers has an onsite position available for an experienced, detail-orientated and proactive **Motor Claims Recovery Specialist** at its Head Office in Isando, Johannesburg.

The position is a mid-leadership role reporting to the General Manager - Insurance.1]

**REQUIREMENTS**

**EDUCATION**
- Grade 12 (Essential)
- A Certificate or Diploma in Insurance, Claims Management, Paralegal Studies, or Business Administration (Essential)

**JOB EXPERIENCE**
- At least five (5) years’ experience and a proven track record in motor vehicle claims recoveries or a similar role within the insurance industry (Essential)

**KEY RESPONSIBILITIES**

**Motor Vehicle Claims Recovery Management**:

- Identify liable third parties, thoroughly evaluate the circumstances surrounding claims, and negotiate settlements to ensure successful recoveries.

**Stakeholder Engagement**:

- Liaise with internal business units, as well as external stakeholders i.e. insurance companies, third-party insurers, and attorneys to expedite the recovery process, ensuring clear and effective communication.

**Documentation and Reporting**:

- Maintain comprehensive and accurate records of all claims, including recovery status and communication details. Regularly prepare reports detailing progress and recovery outcomes.

**Claims Assessment**:

- Conduct in-depth reviews of motor vehicle claims to assess liability, identify potential recovery opportunities, and pursue recoverable claims in alignment with company policies and regulatory guidelines.

**Negotiation and Settlement**:

- Engage in negotiations to achieve fair and efficient settlements while maximising the company's recoveries through effective bargaining strategies.

**Customer Experience**:

- Ensure the highest level of customer satisfaction by maintaining professionalism, transparency, and efficiency throughout the recovery process.

**JOB RELATED SKILLS**
- Self-motivated and able to work independently.
- Strong attention to detail.
- Proactive and resourceful in pursuing recoveries.
- Ability to manage multiple cases simultaneously and meet deadlines.
- Excellent communication, negotiation, and problem-solving skills.
- Strong customer service orientation and interpersonal skills.

**JOB KNOWLEDGE**
- Business Administration (Advanced)
- Time Management (Advanced)
- Stakeholder Engagement (Advanced)

We reserve the right not to appoint should operational requirements demand so.

**Job Types**: Full-time, Temp to perm

Pay: R30 000,00 - R350 000,00 per month

Application Deadline: 2024/11/01


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