Software Onboarding Technician

2 weeks ago


Umhlanga, South Africa Practice Protect Pty Ltd Full time

**This is an office based role in Umhlanga Rocks on US Shift or AU Shift (4pm to 1am or 12am to 9am South African Time). Please read the company and job description below as this will be asked during phone screen process if you get shortlisted.**

**We are accepting fresh grads and individuals with limited technical experience but you must have an excellent communication skills.**

**Minimum Qualifications/Experience**
- Ability to communicate well in English orally and in writing
- Excellent organizational skills and flexible working capacity
- Confidence interacting with clients of all nationalities
- IT & Technical Background - 1-2yrs in an IT Role
- Technical & Troubleshooting Mindset
- Experience with Office 365/Exchange/Active Directory Highly Recommended.
- Willingness to grow in the role and learn new skills on the job

We are seeking a Software Onboarding Engineer (CyberSecurity Software) role to join our growing team You'll have to be a fast learner, can quickly adapt, be able to think outside of the box and handle phone calls to remotely help our clients based in Australia.

We will provide on the job training and future certifications Microsoft Office365 and other cloud technologies.

**Office based role **in the heart of **Umhlanga Rocks, **must have transport option to Umhlanga between 4pm to 1am (US Shift) and/or 12am to 9am (AU Shift)

**Responsibilities**:

- Compliance to the Company’s Guidelines, Policies & KPIs
- Contact client to request further clarification or additional information as requested
- Setting expectation during the onboarding life cycle

**Client Onboarding**
- Conduct Zoom/Video Sessions with Customers to guide them through the onboarding process of the Software
- Consult and design the portal for the customer based on their requirements and use case.
- Manage lifecycle of the software onboard in line with established service level agreement with clients
- Utilize internal resources in troubleshooting issues
- Other Ad-hoc tasks as required

**Why Join Us?**
- Generous Salary, Benefits
- Regular team events and social culture
- Microsoft Certifications & Training Provided

**Job Types**: Full-time, Permanent

**Salary**: R18,000.00 - R25,000.00 per month

Ability to commute/relocate:

- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (preferred)


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