IT Operations Manager

4 days ago


Umhlanga, South Africa Richfield Graduate Institute of Technology Full time

**INTERNAL VACANCY**

The following **CAREER OPPORTUNITY** is available:
**IT Operations Manager**

**DEPARTMENT: LOCATION**:
**IT Corporate Office**

Richfield is looking for a well-organized, energetic, and dynamic IT Operations
Manager to actively monitor network infrastructure and systems functionality within
**GROWTH-TEN**. An IT operations manager is a professional who coordinates information technology operations of the business to ensure delivery of timely and effective IT services.

**The role includes but not limited to**:

- Overseeing IT and network infrastructure.
- Overseeing IT systems functionality.
- Being responsible for device and password management.
- Managing teams of technicians, system engineers and other relevant IT staff.
- Ensuring all operations are carried on in an appropriate, cost-effective way.
- Improving operational management systems, processes and best practices.
- Ensuring that the organization’s processes remain legally compliant.
- Maintain and optimize company networks and servers.
- Be responsible for device and password management.
- Oversee data backup and system security operations (e.g. user authorization, firewalls).
- Manage installations, upgrades and configurations of hardware and software.
- Assess system performance and recommend improvements.
- Resolve issues escalated by technicians and engineers.
- Ensure data is handled, transferred, or processed according to legal and company guidelines.
- Provide support and guidance to stakeholders via help desk.
- Control costs and budgets regarding IT systems

1
- Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses.

**Knowledge/Skills /Experience**
- At least 2- 3 years’ experience as IT Operations Manager.
- Experience with system installation, configuration, and analysis.
- Thorough knowledge of networks and cloud computing.
- Knowledge of data protection operations and legislation e.g. GDPR.

**Leadership and organizational skills**
- Ability to manage multiple projects
- Outstanding communication skills
- Problem-solving aptitude

**Qualification**:

- Minimum of a relevant Hons IT or M. Sc IT

**_Only applicants who meet the minimum requirements will be considered._**

Ability to commute/relocate:

- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)


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