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Account Manager
4 weeks ago
Job listing Job details
Job Information
Industry
- IT ServicesJob ID
- J104395City
- Cape TownProvince
- Western CapeCountry
- South AfricaPostal Code
- 8005**Client Details**:
- Our client, with 15+ years of experience, maintains a startup's energy. They prioritise client and staff relationships, fostering innovation and collaboration in an Agile environment. As a Microsoft-aligned organisation with proven Azure capabilities, they offer flexibility and remote work options. Additional perks include monthly bonuses, 18+ days of annual leave, and career advancement opportunities in a flat organisational structure. Join this cosmopolitan work environment.**Role Responsibilities**:
- Cultivate and sustain client relationships across the entire Account Management Life Cycle.
- Ensure alignment of services and promptly address any discrepancies.
- Survey client satisfaction and provide monthly reports.
- Monitor profitability, contract renewals, and identify opportunities for upselling.
- Oversee Technical Managed Services Contracts and mediate client issues.
- Contribute to onboarding and offboarding processes while maintaining account information.
- Manage project administration, including issue resolution.
- Track ticket performance and account activity.
- Collaborate with the Technical Team to elevate customer service.
- Participate in Quarterly Business Reviews and expedite invoice approvals.
- Efficiently address and resolve billing queries.
**Relevant Qualifications / Experience**:
- A Business Management Qualification would be beneficial.
- Minimum of 4 years of proven experience in account management.
- Experience within a Managed Services IT Support environment.
- Demonstrated ability to build and nurture client relationships.
- Experience promptly addressing any discrepancies to meet client expectations.
- Possess a valid Driver’s License and have access to a personal vehicle
**Job ID**:
- J104395
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