Field Service Technician

3 weeks ago

Boksburg, South Africa Astec Industries South Africa AME Full time

**Duties and Responsibilities**:

- Extensive Travel to local / abroad customer site to provide training / commissioning / installation / maintenance and/or repairs of all Astec range of equipment in the field / Factory as scheduled or directed.
- Communicate with customers regarding equipment performance issues, time required to repair, etc.
- Performs diagnostic evaluations and analysis on Astec equipment.
- Delivers and prepares machine documentation or field reports to aid in identifying root cause of service issues and avoid future warranty claims.
- Follow up with customers and internal personnel as needed to resolve service issues to completion.
- Proficient in reading and interpreting maintenance manuals, drawings, schematics for electrical, hydraulic, and diesel engine issues
- Provide occasional technical support remotely.
- Set up and conduct tests under operational conditions in order to correct or improve performance and other factors.
- Assisting with Factory Repairs assembly when required.
- Monitoring and reporting on competitor products in the field.
- Monitoring and reporting on prospects for future sales.
- Providing daily feedback to the service supervisor / service administrator and or Client.
- Preparing for scheduled service jobs with customer.
- Completing inspection sheets for service utility vehicle and tools to ensure that it is safe and up to date.
- Ensuring Compliance to QMS standards.

**Minimum Requirements**:

- Qualified Red Seal Artisan
- Millwright.
- Strong demonstrated knowledge of electrical, hydraulic and instrumentation systems Maintenance & trouble shootings methods
- The person must be in possession of a valid Code B (or higher) driver’s license.
- At least 8 years’ experience in Heavy Construction / Mining equipment.
- At least 8 years’ experience with, Electrical,
- Hydraulics and Instrumentation repair experience.
- Experience Heavy engineering / Mining equipment preferred. Troubleshooting and repair of Electrical, hydraulic, and mechanical equipment required.
- Experience in Astec product range or a similar range will be advantages.
- Well-developed written and verbal communication skills.
- Maintain positive, cooperative working relationships by working, acting, and communicating with various personalities getting along with customers, vendors, co-workers and management working both individually and as part of a team.
- Professional verbal communication when expressing ideas, criticisms, and concerns in a way that promotes teamwork and a positive work environment.
- Must be able to obtain a medical COF / competency training certification in accordance with Astec and client requirements.
- Manual dexterity to perform efficiently, accurately, and productively to keep up with service schedule requirements and workload.
- Willing to travel excessively and work overtime.
- Advanced mechanical / Electrical aptitude.
- Capacity to learn quickly, detail oriented, organized, self-motivated, and positive.
- Flexible and adaptable in coping with pressures, deadlines, and rapidly changing situations.
- Represents Astec in a positive, consistent, and professional manner at all times with a variety of internal/external customers, vendors, & Suppliers.
- Ability to analyze situation for safety factors and perform repair or maintenance work or operate service vehicle in a safe manner at all times.
- Trustworthy and dependable as the role requires independent work.
- Basic computer skills on Microsoft Office.
- Ability to work independently and un-supervised on ad-hoc scheduled jobs as well as projects.

Ability to commute/relocate:

- Boksburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Heavy Construction/ Mining equipment: 8 years (required)
- Electrical, Hydraulics and Instrumentation Repair: 8 years (required)

Willingness to travel:

- 75% (required)

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