Call Centre Operations
2 weeks ago
**Reference**: NB 7334
**Consultant**: Nine Broodryk
**Descriptions**:
Support call centre technology functions across multiple platforms.
Responsible for the scheduling of the call centre resources.
Responsible for call centre reporting and making recommendations to management on real-time staffing needs; analyse support metrics and identify trends.
Responsible for monitoring, auditing and improving incentive plans and payments.
You will have the ability to understand and interpret the data and regional objectives in a way that can be operationalised.
Play a leadership role within the operations team for AU.
Responsible for weekly reporting requirements in the AU region for sales, incentives, claims, partners, and other ad-hoc reports.
Communicate and provide feedback effectively to the customer service team.
Continuous benchmarking and implementation of call centre improvements.
Responsible for specific daily, weekly, and monthly reporting requirements.
Take ownership of reporting improvements with the goal to automate where possible.
Assists the Regional Lead with product improvement, quote line testing and product changes.
Drive the development and document business processes.
Lead and participate in cross-functional project teams.
**Qualifications**:
Call Centre Operations Experience (preferred)
Strong analytical background
Experience in a fast-paced multi region environment
Communication skills (Written & Verbal)
Attention to detail and the ability to multitask
Experience in supporting sales or operational environment
Undergraduate business administration or commercial degree
High level of skills across a broad range of technology platforms
Broad operational experience will be a bonus
**How to Apply**:
If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
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