Avms Debtors Clerk

7 months ago

Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

To manage customer debt through effective and efficient collections tactics to minimize loss to Absa AVAF accounts. This involves negotiating repayments from customers with the objective of rehabilitating customer accounts before they deteriorate further into delinquency. Cure complex/ delinquent accounts and reduce volume inflow to Collections.

**Job Description**:

- Monitor client’s performance on a continuous basis flagging risk indicators.
- Create and maintain a detailed due diligence record of the debtor’s portfolio, detailing what facilities the clients have, so that information is readily available for reporting purposes.
- Monitor and report boundary events in terms of Credit Risk and Operational Risk.
- Identify the need for a meeting between high-risk clients, Credit and Senior Risk Manager.
- Proactively identify problematic / high risk clients and advise The Senior Risk Manager accordingly, with a view to managing the clients and providing specialist input and implementing loss preventative measures i.e., EWL Reports and IFRS 19.
- Action and manage arrears on all live accounts, following up on arrears and ensuring that the AVMS and Fleet Card Book does not run into 90-day arrears buckets. Contact clients in need for rectification.
- Manage and work closely with the AVMS Debtors Team to resolve all unposted / unallocated funds ensuring that all debits / charges etc. that are not relevant to clients’ accounts are reversed and accounted for in line with Policies and Procedures.
- Ensure effective and efficient execution of a risk mitigation protocol aimed at Pro-active Impairment Management.
- Consider and recommend the obtaining of additional Security i.e., Guarantees and / or any other tangible security deemed appropriate to reduce risks.
- To be accountable for the overall performance, standards, and quality in debt collection area, being the area of accountability.
- To ensure appropriate information sharing and documents with customers in accordance with legislation and compliance.
- To ensure continuous and consequential reporting of potential/ actual reputational risks to AVMS, Legal, RB Collections and the Group, this may occur during day - day interaction with clients.
- To locate customers in default and deal face to face with them to create context and attempt cost effective recovery of any and all amounts due and collection of arrear instalments with a view to minimize the loss / risk for the bank.
- Liaise with internal functional units (Collection Units) and stakeholders (Business) to inform them of the outcome of findings in order to suggest an approach on the collection’s strategy, asset validation and recovery of assets.
- Complete daily plaining and prioritisation in terms of risk models with a view to executing effective and efficient collections methods.
- To liaise, network and engage with all the relevant stakeholders internally and externally to propose the best fit solutions for AVMS / ABSA and their customers (e.g., Collections Department, Debt Review, Legal Departments, Debt Counsellors etc.).
- To ensure a portfolio approach is adopted with regards to distressed customers when engaging to optimise effectiveness and efficiencies.
- To take responsibility for daily and monthly performance in terms of laid down measurement criteria and agreed objectives.
- Make well informed decision based on information gathered from the customer with the intent of minimising arrears and bad debts and to retain clients who are experiencing temporary problem.
- Explore new, improved, and alternative ways of debt recovery to the benefit of AVMS & ABSA.
- Attend team meetings and contribute fully, including suggestions for ways of improving customer service and meeting targets.
- Adhere to AVMS and ABSA Bank’s Credit Policies and Procedures and ensure that they are fully complied with and that any policy breaches have been suitably addressed and mitigated.
- Pro-actively manage credit risks associated with the portfolio of clients and their related products.
- Ensure regular engagement with relevant business units (e.g., Legal Department, Debt Review, secured and unsecured collection / secured lending business) to support all stakeholder to further understand, interpret and manage risks associated with the customers in the portfolio, be it existing or new matters.
- Resolve and execute in accordance with all legislation to offer effective and efficient services to customers to not only render appropriate services but also safeguard AVMS & ABSA’s interests.
- Liaise and prioritise with internal stakeholders to act in accordance wit

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