Field Technician

2 months ago

Port Alfred, South Africa Herotel Full time

Applications are invited for the** Field Technician - Senior** position to be based in **Port Alfred**.

**PURPOSE OF THE ROLE**:
The Field Technician Senior's main duty will be to oversee and lead installations/repairs/surveys on Wireless or Fibre networks. Focusing on more advanced and larger installations/repairs/surveys.

**Key Performance Areas would include, but are not limited to**:
**General**:

- Follow set SOP's and procedures.
- Work closely with a Team Leader and Scheduler.
- Maintaining project and safety documentation.
- Accurate reporting and updates on work done.
- Ensuring all relevant stock is available for the work that was scheduled.
- Keep equipment well maintained and in a good condition.
- Adhere to all Health and Safety procedures.
- Completing all SHER and OHS required documentation.
- Conducting regular inspections with the RF and Fibre Team. The aim then of locating and repairing faults found during the inspections. Preventative maintenance.
- Fibre Troubleshooting: Splicing, testing, dome management.
- Wireless Troubleshooting: Signal testing on CPE's, access points, bandwidth capacity.
- Advanced Network Troubleshooting: Ip conflicts, firewall issues, routing issues.
- Installation of advanced VoIP systems.
- Provide excellent customer service.
- Display and live leadership values by teaching Junior staff and helpers.
- Work overtime, weekends, or on emergency call outs as required.
- Working at heights: House roofs, telephone/gum poles, large buildings.
- Working in crawl and small spaces for installation purposes.

**Site Survey**:

- Determine clients' needs internal and external.
- Confirm signal to High Site is up and confirm throughput of bandwidth.
- Confirm Fibre termination point is live and available for client.
- When arriving on site, do a walk around to get an idea of the layout of the premises and job card, usually with the client.
- Conduct test internally or at each location to confirm sufficient data or coverage.
- Test and document all findings on the current internal network should there be one.
- Take photos of the location of the installations: Fibre CPE with Fibre cable run, Wireless CPE antenna placement and bracket, Internal and external cable run, Access Points, POE, and power points.
- Document all findings of the survey accurately and as confirmed with client.
- Update ticket timeously for quotation, with all photos and work needed.

**Callout Repairs**:

- Confirm issues with client as described on ticket.
- Troubleshoot fast and sufficiently.
- Able to identify problems leading to Fibre or Wireless not performing optimally and determine solutions.
- Communicate costs implications involved with the repair if any.
- Have knowledge of products and pricing.
- Able to resolve the issue on site or replace the necessary equipment.
- Confirm with client that repair has been completed and that the client tested.
- Ensure that the client is satisfied with the work that has been done.
- Follow quality control with your Team Leader for confirmation when the repair has been completed.
- Inspect site, for possible future problems. Take photos and update accordingly.
- Update ticket with all relevant work done for job card completion and invoicing.

**Installation**:

- Receiving daily job cards for new installations.
- Referencing job cards for correct stock needed for the installation.
- Confirming clients' needs are met as indicated on job cards. Able to update Sales or Technical Department to adjust quote.
- Installation of Fibre and Wireless CPE's.
- Cable runs internal and external. Both Network and Fibre cable runs.
- Communicate with Installation Team Leader to confirm RF signal is as required on LOS
- Communicate with Installation Team Leader to confirm Fibre signal is as required and color allocations are correct.
- Basic and advance access point and network setups.
- Setup and confirm the client's existing equipment is still working and that client verified that everything works as it should.
- Upgrade all equipment's firmware, clean up and take photos for quality control.
- Follow quality control with your Team Leader for confirmation when the installation has been completed.
- Complete installation job card with equipment used, related technical information and photos.
- Inspect site, for possible future problems. Take photos and update accordingly.
- Update ticket with all relevant work done for job card completion and invoicing.
- 2 years Fibre Optic splicing experience.
- 2 Years RF/Wireless experience.
- Advanced computer skills.
- Advanced Networking considered an asset.
- Technical training considered an asset. Electronics, IT, Networking, VoIP, IP cameras etc.
- Experience using FO troubleshooting tools (i.e., OTDR, Mass Fusion Splicing, etc.).
- Driver's license.
- Clean driving record.
- Customer service skills.
- Good analytical and problem-solving skills.
- Good working knowledge of hand and power tools used in this position.
- Proficient in

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