Senior Customer Value Manager

2 weeks ago

Johannesburg, South Africa Malander Placements Full time

**2023-05-22 - 2023-06-20**

**PERMANENT**

**JHB000211**

**SALES AND MARKETING**

**Gauteng**, JHB - Northern Suburbs**

**R0.00 - R0.01 Monthly Cost To Company (Market related)**

**Position: Senior Customer Value Manager**
**Location: Sandton, Johannesburg**
**Salary: Market related**

**Areas of responsibility may include but not limited to**

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- **Is able to execute campaigns on a campaign management interface.**
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- **Partners with stakeholders to ensure design, content and segmentation adhere to best practice standards.**
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- **Works with Brand and Business owners to develop full lifecycle programs that are relevant and appealing to target audiences.**
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- **Develops and analyzes key marketing metrics to ensure campaigns are meeting goals.**
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- **Formulates and executes end-to-end campaign plans to optimize key traffic and revenue metrics including open rates, click through rates, engagement, and conversion.**
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- **Develops list segmentation strategies to increase engagement and to get the right message to the right person at the right time.**
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**Overview**:
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- **This position has a direct impact on the reputation the Company maintains in a highly competitive marketplace.**
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- **Works to facilitate the objectives of the department and Company under mínimal direction.**
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- **Position requires the exercise of independent judgment.**
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- **This is a highly visible position, impacting the business strategically and operationally.**
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- **Position works closely with the Marketing, IT, Data Science and creative departments**
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**Management Responsibilities**:
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- **Takes actions to learn, teach and support company policies, practices, and processes.**
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- **Manages and provides leadership and developmental opportunities for direct reports including mentoring, training, work assignments, and timely performance evaluations.**
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- **Provides guidance on goals and objectives through clear, effective, timely, and constructive feedback to staff.**
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- **Identifies, addresses, and resolves conflict immediately while maintaining a positive work environment.**
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- **Demonstrates positive self-confidence and business maturity in professional relationships.**
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- **Adheres to company policies and leads by example; maintains confidentiality of sensitive information.**
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- **Develops and manages budget in line with company expectations.**
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**Competencies**

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- **Proven ability to communicate insights and action items driven from data.**
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- **Analytical and segmentation skills, strong attention to detail.**
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- **Demonstrated ability to juggle short-term needs with overall strategy**
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- **Creative, highly organized, articulate, flexible, and very hands-on.**
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- **Proactive, energetic, self-starter who thrives on getting things done.**
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- **Clear understanding of marketing metrics and expertise in A/B testing and ROI analysis.**
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**Education and Experience**

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- **Bachelors’ Degree in Marketing, Advertising, or Business Administration preferred.**
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- For more information please contact:
**Ayanda Ngcofe-Carelse

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