Key Accounts Manager

2 weeks ago

Johannesburg, South Africa Nedbank Full time

**Job Classification**
- Job Family- Sales And Services
- Career Stream- Sales
- Leadership Pipeline- Manage Self: Professional
- FAIS Affected**Job Purpose**
- To take responsibility for daily client service management and support the transactional banking value proposition while ensuring client satisfaction and ultimately achieve overall business objectives, in line with Nedbank business strategy.**Responsibilities**:

- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. Culture and staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy and Corporate Social Investment).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. Culture and staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy and Corporate Social Investment).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. Culture and staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy and Corporate Social Investment).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Develop and maintain collaborative relationships with internal and external stakeholders by actively managing call programs.
- Measure client satisfaction through self outbound and independent external surveys.
- Implement a continuous improvement program by analysing various data points; propose solutions (people; product; process; technology) and implement solutions.
- Maintain acceptable risk profile by adhering to risk policies as evidenced by the risk officer.
- Adhere to compliance requirements by meeting cluster requirements of 100% as reported by compliance.
- Manage capacity and time effectively through cost per client and cost per call benchmarks.
- Ensure continuity in the role and single view of clients by recording all on-site interactions with clients in the CRM system.
- Ensure each client has own unique current schedule of products and services in the CRM system by preparing a segmentation of the client's products and updating the business plan.
- Ensure efficiency and service experience by interrogating data on a daily basis i.e. actual against planned.
- Ensure communication and single service experience by clients by meeting all internal governance requirements as per schedule.
- Keep cost of service at acceptable levels by managing own unit expenses and capacity.
- Meet business; Financial or Upsell targets by analysing client behaviour/ requirements and implementing solutions.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

**People Specification**
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification- Institute of Bankers (IOB) certification.- Essential Certifications- Preferred Certifications- Minimum Experience Level- 5 years General / Transactinal banking experience.**Technical / Professional Knowledge**
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Cluster Specific Operational Knowledge
- Interpersonal Skills/ Client Relationship
- Internal Stakeholder Networking
- Behavioural Competencies- Building Trusting Relationships
- Continuous Improvement
- Managing Work
- Qualifying Sales
- Sustaining Customer Satisfaction
- Technical/Professional Knowledge and Skills
- **_Please contact the Nedbank Recruiting T

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