Support Rf Communication Technician

3 days ago


Edenvale, South Africa Ann Swann Personnel Full time

**Essential Knowledge**:
Understanding of RF communication

Knowledge of networks and network infrastructure

Knowledge of alarm communication technology in the security industry.

Knowledge of the operations within the security industry.

**Required Experience**:
Degree or completed coursework in engineering or electronics.

A Relevant certificate or license may be required.

2 years of direct customer interaction.

2 years of experience with alarm control panels on a senior technician level.

Good communication skills in English and Afrikaans.

Drivers license and own car.

**Key Skills**:
Thorough understanding of electronics principles and design.

Proficient in Microsoft Office Suite or related software.

Detail-oriented and organized.

Excellent problem-solving ability.

Excellent verbal and written communication skills.

**Key Performance Areas: (Not limited to)**

Technical Support Desk
- Internal technical support to the departments as required.

Network Maintenance
- Field repairs, installation and maintenance of new radio equipment/systems (base stations & repeaters) whilst adhering to correct procedures and quality standards.
- Travel when necessary to both National and International customers.

Equipment Testing
- Testing of our products
- Fault finding down to component level.

Technical Reporting
- Compiling of weekly technical reports which include: Nationwide network activity reports, GPRS down time reports, "Lock On" tracking reports, Radio activity reports, Incoming call reports and Nationwide FTT reports.

Sales Support
- Assist sales with technical queries as needed.
- Attend sales meetings in a technical capacity.
- Achieve certain goals in terms of customer maintenance and contracts.

Field Support
- After hours Standby duty for a 7 day period as determined by business requirements and according to a predetermined schedule. This will be for both VHF and GPRS customers.
- On-site support for customers during working hours for all RDC products.

Training
- Conducting training sessions for our customers on our products as the business requires.



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