Contact Center Floor Manager

P3 is currently expanding and to support the growth we are looking for an additional floor manager Head office located in the Victoria and Albert waterfront. You will be leading a team of approximately 10 Team managers completing lead generation for our Financial services tier-one clients. **Job brief** We are a high impact, rapidly progression...

Job DetailsContact Center Supervisor Position at IGT SolutionsWe are seeking a highly skilled Contact Center Supervisor to join our Talent Acquisition Group at IGT Solutions.About the Role:Supervise and guide a team of contact center agents to deliver exceptional customer experiences.Develop and maintain relationships with internal stakeholders to drive...

Job ProfileWe are looking for an experienced Operations Manager to lead our contact center team and drive business growth and operational excellence.Responsibilities:Operational Leadership: Lead initiatives to enhance operational efficiency, quality, and customer satisfaction.Business Growth: Develop and implement strategies to increase revenue and value for...

CONTACT CENTER SPECIALISTAt WNS (Holdings) Limited (ADR), we strive to deliver exceptional customer experiences through our contact center operations. Our team works diligently to provide reliable and trustworthy customer service.We identify and understand customer needs to consistently deliver high-quality services.Our contact center specialists follow...

Job Description/SpecificationCall Center Team Leader Australian hours (Anti-social hours) **JOB SUMMARY** The Call Center Team Leader at P3 People is the **leader of,** and is **responsible for,** the **sales performance and behaviour**of the sales people under their management. **Responsibilities & Duties** The responsibility of the Call Center Team...

About the RoleIn this critical position, you will oversee the management of key client accounts, ensuring seamless delivery of IT services and call center operations. Your expertise in cloud technologies, IT networking, and contact center platforms will be essential in driving business success.Key AccountabilitiesPortfolio Management: Develop and execute...

**Job Advertisement: Contact Center Sales Agent** Are you a dynamic and persuasive communicator? Do you thrive in a fast-paced environment where customer satisfaction is key? We are currently seeking enthusiastic individuals to join our team as Contact Center Sales Agents. **Company Overview**:P3 People is a leading provider in financial services lead...

ENGINEERINGUK is seeking a Contact Center Representative to join our team and ensure that customer issues and concerns are addressed efficiently and effectively.This role involves achieving customer and client KPI targets in relation to all contacts received via multiple channels, while working within the requirements of data protection legislation.To...

About the RoleThis Contact Center Representative position offers a fantastic opportunity to grow your career in a fast-paced environment.You will be responsible for delivering exceptional customer service, working closely with colleagues to resolve complex issues and exceeding customer expectations.Developing and maintaining current knowledge of the...

Company OverviewWNS Holdings Limited is a global BPM leader that has been in operation for many years.We have a growing footprint into Africa and are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa.Job DescriptionThis role is an exciting opportunity to provide customer service...

Direct message the job poster from IGT SolutionsTeam Lead - Talent Acquisition Group at IGT SolutionsLocation: Cape TownMust have: Airline /Travel Domain experience in Call CenterPosition OverviewKey Responsibilities:Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or...

Cape Town, Western Cape - Administrative **Client Contact Center Administrator (JB4316)** **Claremont, Cape Town, Western Cape** **R11 000 - R16 000 CTC per month based on experience** **Permanent** *** A leading provider of insurance solutions, dedicated to delivering exceptional service and peace of mind to their clients and strives to exceed expectations...

At WNS (Holdings) Limited, we offer business value to 400+ global clients by combining operational excellence with deep domain expertise.Job DescriptionThis role involves creating schedules based on forecast and actual trends, managing and optimizing existing schedules based on actual trends, and studying historical trends, business changes, and operational...

About UsWNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing over 4000...

About the RoleThe Contact Center Supervisor Lead plays a critical role in driving customer satisfaction and loyalty by leading a high-performing team of advocates.This position requires demonstrated leadership experience in a call center or operational environment, including coaching and developing associates and delivering excellent customer service...

Our client is looking for a Contact Center Agent. To provide a focal point for customers, receive and responds to any inquiries or requests for technical assistance from customers. Providing possible solutions, and assigning support actions to other departments where needed. **Responsibilities**: - Customer Service - Remain courteous, tactful, honest, and...

POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This position requires working hours aligned with the United...

Location: Cape Town, Western Cape The TooMuchWifi (“Company”) Contact Center Manager is a middle management role that is responsible for overseeing the Company’s entire Contact Center management process and daily operations. This role presents a unique and exciting opportunity to join and grow within a fast-paced Internet Services Provider Company...

Client Contact Center Administrator (JB5015)Cape Town, Western CapePermanentOur client, a prominent provider of innovative and flexible solutions centered around health, wellness, and financial security, is seeking a client contact center administrator to join their team.The contact center is responsible for the inbound telephonic servicing of the individual...

**Job description** **ACCM** **Job Overview** **Main Responsibilities (but not limited to)** - Analyse and maintain all Service Level agreements; implement improvement plans as needed - Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the...