Contact Center Floor Manager

P3 is currently expanding and to support the growth we are looking for an additional floor manager Head office located in the Victoria and Albert waterfront. You will be leading a team of approximately 10 Team managers completing lead generation for our Financial services tier-one clients. **Job brief** We are a high impact, rapidly progression...

Job ProfileWe are looking for an experienced Operations Manager to lead our contact center team and drive business growth and operational excellence.Responsibilities:Operational Leadership: Lead initiatives to enhance operational efficiency, quality, and customer satisfaction.Business Growth: Develop and implement strategies to increase revenue and value for...

We are seeking an experienced CONTACT CENTER SUPERVISOR to lead our front-line advocacy team at Teletech Holdings, Inc. The ideal candidate will have demonstrated leadership experience in a call center or operational environment, excellent customer service skills, and the ability to motivate and develop a team.The CONTACT CENTER SUPERVISOR will be...

ENGINEERINGUK is seeking a Contact Center Representative to join our team and ensure that customer issues and concerns are addressed efficiently and effectively.This role involves achieving customer and client KPI targets in relation to all contacts received via multiple channels, while working within the requirements of data protection legislation.To...

Direct message the job poster from IGT SolutionsTeam Lead - Talent Acquisition Group at IGT SolutionsLocation: Cape TownMust have: Airline /Travel Domain experience in Call CenterPosition OverviewKey Responsibilities:Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or...

At Callforce, we are committed to creating purposeful careers and building the future of contact centre solutions. We are seeking a talented Contact Center Specialist to join our team and contribute to this vision.Key ResponsibilitiesServicing customers through various communication channels, ensuring timely resolution of queries.Maintaining accurate records...

Cape Town, Western Cape - Administrative **Client Contact Center Administrator (JB4316)** **Claremont, Cape Town, Western Cape** **R11 000 - R16 000 CTC per month based on experience** **Permanent** *** A leading provider of insurance solutions, dedicated to delivering exceptional service and peace of mind to their clients and strives to exceed expectations...

Job Summary:WNS Global Services is seeking a highly motivated and experienced Service Delivery Expert to join our contact center team. In this role, you will be responsible for delivering exceptional customer service and ensuring that customer needs are met in a timely and efficient manner.About the Company:At WNS Global Services, we pride ourselves on...

At WNS (Holdings) Limited, we offer business value to 400+ global clients by combining operational excellence with deep domain expertise.Job DescriptionThis role involves creating schedules based on forecast and actual trends, managing and optimizing existing schedules based on actual trends, and studying historical trends, business changes, and operational...

Key ResponsibilitiesAs a Client Contact Center Administrator, your key responsibilities will include:Providing exceptional client service through the inbound telephonic servicing of individual policyholders and brokers;Responding to claim-related queries and correspondence received within a 24-hour turnaround time;Maintaining an updated workflow queue for...

POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This position requires working hours aligned with the United...

Location: Cape Town, Western Cape The TooMuchWifi (“Company”) Contact Center Manager is a middle management role that is responsible for overseeing the Company’s entire Contact Center management process and daily operations. This role presents a unique and exciting opportunity to join and grow within a fast-paced Internet Services Provider Company...

Client Contact Center Administrator (JB5015)Cape Town, Western CapePermanentOur client, a prominent provider of innovative and flexible solutions centered around health, wellness, and financial security, is seeking a client contact center administrator to join their team.The contact center is responsible for the inbound telephonic servicing of the individual...

**Job description** **ACCM** **Job Overview** **Main Responsibilities (but not limited to)** - Analyse and maintain all Service Level agreements; implement improvement plans as needed - Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the...

Client Contact Center Administrator (JB5015)Cape Town, Western Cape R15 000 - R23 000 CTC per month Permanent Our client, a prominent provider of innovative and flexible solutions centered around health, wellness, and financial security, is seeking a client contact center administrator to join their team. The contact center is responsible for the inbound...

**What you’ll be doing** - Leading, developing and managing a Sales Team in line with campaign requirements - Creating and deploying an effective operational plan that will deliver benchmark sales figures - Driving and supporting delivery of Quality improvement plans - Managing reporting trends and opportunities for performance improvement as well as...

Client Contact Center Administrator (JB5015)Cape Town, Western Cape R15 000 - R23 000 CTC per month PermanentOur client, a prominent provider of innovative and flexible solutions centered around health, wellness, and financial security, is seeking a client contact center administrator to join their team.The contact center is responsible for the inbound...

About the TeamThe Amazon Connect Specialist Team is made up of deep Customer Experience and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges.What You'll Do:Lead architectural reviews and workshops to advance your customer's technical objectives.Act as a trusted advisor to line of business...

**Purpose of the Job**: Fixed Term contract - 2 Months **Key Responsibilities** Handle incoming phone calls Resolve standard customers requests and route issues that require follow-up to customer service, commercial and operational teams Communicates customer inquiries/messages/feedback to relevant team members Tracking of customer or branch...

Qualifications and RequirementsAt least 6 years of workforce management experience with specialization in forecasting/scheduling and people management.2 years managing others and/or experience in Workforce Management.Educational Qualification: Grade 12 and any graduate degree.About UsWe are a strategic partner for delivering a full range of basic to complex...