Operations Manager

1 month ago

Johannesburg North, South Africa Morrico Import Export Full time

management of the projects and technical group and its operations
- Workshop and road techs
- provide leadership and management of the teams to ensure performance reports in tech areas
- All operations administration.

**Requirements**:

- Great communication skills - English, Zulu, Afrikaans, other
- Telephone skills
- Minimum of 5 years’ experience at the Operations Management level within a technical or electrical or mechanics or manufacturing company.
- Proven management track record with references
- Valid driver’s license
- Diploma or Degree in Production Management or Operations Management or electrical or Mechanic systems
- **Responsibilities**:

- Assessing tech reports for a new processing job
- Customer communication with regards to. Updates
- Ensuring that health and safety regulations are met
- Determining quality control standards
- Overseeing workflow processes
- Re-negotiating timescales or schedules as necessary
- Organising the repair and routine maintenance of equipment
- Liaising with buyers and marketing and sales staff
- Supervising and managing the work of staff
- Organising relevant training sessions.
- Ensure accurate reporting for flow and invoicing purposes,
- Maintain management of control systems.
- **Targets** will be introduced and set and agreed with Management.
- Facilitate the **development** and maintenance of the operations process
- **expedient flow**
- **Maintain a balanced service to cost and profitability **ratio through evaluating, analysing and managing performance, variations, escalations, special requests, projects, and network optimisation.
- **Quality assure** — service delivery including identifying and creating solutions to resolve service delivery failures and exceptions
- Ensure **workplace health, safety,** and security requirements
- Produce accurate monthly operational **reports**.
- Undertake department and staff performance reviews in accordance
- Ability to build value-based relationships with relevant customers to ensure high levels of customer satisfaction.

**Personal Characteristics**:

- Leadership skills
- Communication skills
- Collaboration skills
- Drive and deliver results
- Good interpersonal and communication skills
- Ability to interact with clients and colleagues.

**Competencies/ Skills**:
1. Competent team manager with good leadership skills
- Able to manage a well-established & diverse team.
- Able to work with budgets & forecasts.
- Resourceful
- Computer literate and advanced level of Excel, Word & PowerPoint.
- Knowledge of ServCraft or job card management system is an advantage.
- Knowledge of SAGE is an advantage
- Skilled negotiator.
- Strategic thinker but able to implement strategies and deliver results
- Team player who can lead a diverse team.
- Ability to work in a high-paced environment
- Some weekend Work is required for technical line telephone to maintain an On-Call line for weekends techs
- Ability to commute/relocate:

- Johannesburg North, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Operations management: 5 years (preferred)

**Language**:

- English (preferred)

License/Certification:

- Driver's License (preferred)

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