Reservations Manager
3 days ago
Luxury Travel Management Company is looking for an experienced Reservations Manager to be based in Maun, Botswana.
Experience required:
4 - 5 years management or supervisory experience in the hospitality/tourism industry (reservations)
Tourism/Hospitality experience
Knowledge of at least one reservation system preferably Panstrat
In-depth Geographical Knowledge of Botswana and Southern African
Previous management and/or supervisory experience
**Duties**:
Communication with all relevant parties
Be on call for any major emergencies
Constantly re-evaluating internal processes
Continuously striving to ensure good relationships
Assisting consultants in advising clients on all product related queries
Managing all reservations queries and issues
Managing guest relationships and personally always ensuring the highest client service delivery
From time to time be available to meet with international clients, host dinners, site inspection and /or host educational and attend trade shows
Managing the reservation team (2 employees)
Manage staff and lead by example.
Empowerment, training, motivating staff
Ensuring that daily schedule and day sheets are done effectively
Promote teamwork within the internal teams with focus on other reservations teams
Stay connected with all suppliers
Oversee and continuously ensure that the reservations team is trained, informed and kept up to date with the latest product information
Manage team leave schedules and working hour rosters including weekend rosters
Responsible for NPO bookings
Hands on management and checking of VIP files to ensure all quality control measures and smooth operation of the itinerary pre trip and during trip
Skills required:
Good understanding of terms and conditions, product knowledge, general knowledge, third party and Product destinations
Understanding of travel industry channels
Excellent computer skills including:
Problem-solving skills
Negotiation skills
Yielding
Multitasker
Excellent communication skills
Speed Reading and Typing
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
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