Reservations Manager

3 days ago


Johannesburg, South Africa HotelJobs.co.za Full time

Kendrick Recruitment are now seeking a strong, dedicated Reservations Manager to oversee the Head Office Reservations department of a luxury travel company. The Reservations Manager is responsible for managing the general job performance of the reservations staff, implementing of policies and procedures and working under the guidance of the Revenue Manager to maximise occupancy and revenue.

**Responsibilities**:

- Daily management of staff and allocation of tasks;
- Monitoring productivity of staff, ensuring the achievement of all departmental goals and overseeing all reservation activities;
- Training and orientation of new staff;
- Training of staff on procedural and system changes;
- Ensure staff maintain a level of professionalism at all times;
- Knowledgeable of the entire company reservation procedure;
- Review reservations booked daily;
- Responsible for implementation of policies and procedures;
- Resolving all guest issues and recommending appropriate measures where appropriate;
- Working closely with revenue management to maximise revenue;
- Managing third party rates and activities;
- Allocation management and updates;
- Compiling various reservations related reports.

Qualifications and Skills:

- Grade 12 (essential);
- Diploma in Tourism / Hospitality (advantageous);
- Opera;
- 5 years’ experience in a similar role;
- MS Office Suite;
- Travel Experience;
- Experience in Managing a team.



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