Head: Academic Operations

2 weeks ago

Cape Town, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

**Direct Reporting Line**:
Campus Head

**Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

**The IIE Vega, Cape Town Campus has a vacancy for a Head: Academic Operations.**

**Duties and Responsibilities**:
**Quality Assurance**
- Manages the academic delivery on campus in collaboration with the Head: Academic
- Oversees the implementation of academic and related policies in conjunction with the Deputy Head: Academic Operations
- Ensures compliance (policy and other) within all areas of academic operations
- Maintains and develops relationships with all stakeholders including students, parents, lecturers and other staff and ensures resolution of queries within a committed time frame
- Approves all departmental documentation distributed to student and external stakeholders in line with the approval process of the brand

**Operational Programme Management**
- Works closely together with Head: Student Experience and Head: Academic in all areas of responsibility to maintain open communication regarding programme delivery and the student and lecturer experience e.g. at risk meetings
- Highlights any challenges found in relation to programme material and assessments with the outcome of achieving an improved student and lecturer experience
- Ensures proper sign off of all students eligible for graduation in line with the required standards for the qualification

**Student Support**
- Ensures the operational needs of a student are handled timeously and are responded to by the relevant Academic Operations staff in accordance with a student centred approach
- Represents the Academic Operations department on the Vega Voice Committee
- Responsible for student retention in collaboration with the Head: Academic

**Independent Contractor (Lecturer & Invigilator) Operational Support**
- Management of any liaison with the Academic team regarding any lecturer concerns which may arise from student consultations
- Ensures all lecturer requirements are met regarding the operational delivery of programmes in conjunction with the various Centres of Excellence
- Works closely with the Head: Academic in ensuring lecturer allocations are completed timeously so the timetabling process may begin in accordance with the timelines that support the timetabling project in line with programme start dates
- Holds the role of 2nd line approver for all invigilator claims/timesheets

**Departmental Management**
- Manages operational reviews and guides the process of identifying and correcting areas of operational risk
- Co-ordinates The Independent Institute of Education (The IIE) requests, e.g. implementing a policy change
- Assists the Head: Academic in the compilation of the academic operations budget regarding allocation of groups in relation to campus targets and the accommodation schedule
- Responsible for campus compliance in respect of Group Internal Audits or any other audit which may present operational compliance and manages improvement plans
- Performs general management duties including managing staff performance, overtime, staff leave and staff morale etc
- Recruits, trains and develops specific skills required in the different Centres of Excellence and Student Reception
- Manages Academic Operations meetings including drawing up agendas and chairing the Academic Operations meetings
- Manages focus group sessions with the different centres where challenges and improvements on existing processes are discussed
- Responsible for the efficient running and service delivery of the various Centres of Excellence as well as to ensure that all student queries are resolved in a timeous and efficient manner
- Ensures that all policy updates are communicated to the Customer Relations Centre and that students are informed accordingly
- Responsible for providing training and onboarding of new and existing staff within the Centres of Excellence (where applicable)
- Recruits staff for all Centres of Excellence (where applicable)
- Implements strategies to accommodate growth, improved student experience and eliminate risk within Academic Operations
- Ensures compliance to The Protection of Personal Information Act (POPIA) legislation relevant to the Academic Operations department
- Acts as an Investigating Officer in investigating any complaints of a disciplinary nature

**Competencies Required**:

- Excellent interpersonal and communications skills
- Problem solving skills
- Financial analysis
- Public speaking/presentation skills
- Best suited to a friendly, organised person who works accurately and is able to handle pressure
- Leadership skills
- Time management skills

**Minimum Qualification Requirements**:

- Minimum of Advanced Di

  • Head of Operations

    1 month ago

    Cape Town, South Africa IIE Rosebank College Full time

    Rosebank College - **Head of Operations** **Campus/Business Unit**: Cape Town **Direct Reporting Line**: Campus Head **Job Purpose**: Direct management of academic operations delivery (admissions, assessments, and certification) and overseeing the management of academic operations programmes under the supervision of the Campus Head. The mandate includes...

  • Junior Academic Compliance Administration

    4 weeks ago

    Cape Town, South Africa Centre for Creative Education Full time

    An independent provider of Tertiary Education, the Centre for Creative Education equips future teachers with relevant, reflexive, ethical practice in education and self-development through furthering imaginative, innovative, arts and activity-based learning and teaching approaches. We strive to empower future teachers to meet their vocation with love,...

  • Head of Education Operations

    1 month ago

    Cape Town, South Africa HyperionDev Full time

    HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and bootcamps that...

  • Head Librarian

    1 month ago

    Cape Town, South Africa SACAP Full time

    The South African College of Applied Psychology (SACAP) is the leading independent provider of education in psychology, counselling and coaching, offering accredited undergraduate and postgraduate qualifications. SACAP is looking for a Head Librarian to provide innovative, dynamic, and collaborative library services to the College, based at Head Office in...

  • Q1'23 Head of Education Operations

    1 month ago

    Cape Town, South Africa HyperionDev Full time

    HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and bootcamps that...

  • Head of Operations

    3 weeks ago

    Cape Town, South Africa Initiate International Full time

    The Head of Operations is the driving force behind our client’s business's daily operations, orchestrating the flawless delivery of exceptional products and services. You will conduct a symphony of efficiency within their platform, harmonizing customer satisfaction with ambitious business objectives. Behind the scenes, you masterfully navigate back-office...

  • Campus Operations Manager

    4 weeks ago

    Cape Town, South Africa Educor Full time

    **Campus Operations Manager (Tertiary Education) JB1712**: Cape Town, Western Cape - Education **Campus Operations Manager (Tertiary Education) JB1712** **Cape Town** **Market Related** **Campus Manager /GM (Operations /Higher /Tertiary Education)** Campus Manager for higher/ tertiary education with Operations Management to oversee all aspects of the...

  • Campus Operations Manager

    4 weeks ago

    Cape Town, South Africa Kontak Recruitment SA Full time

    Cape Town, Western Cape - Education **Campus Operations Manager (Tertiary Education) JB1712** **Cape Town** **Market Related** **Campus Manager /GM (Operations /Higher /Tertiary Education)** Campus Manager for higher/ tertiary education with Operations Management to oversee all aspects of the campus for their private education team. The successful Campus...

  • Academic Administrator

    1 month ago

    Stellenbosch, Western Cape, South Africa CTU Career Chatz Full time

    **Job Summary** The Academic Administrator position will include administrative support functions in the following areas such as: - Infrastructure maintenance - Health and Safety - Human Resources - Academic Delivery - Campus Administration - Campus Quality Assurance - Providing administrative support to the Campus Operations Manager in the day-to-day...

  • Head of Faculty: Science and Technology

    1 week ago

    Cape Town, South Africa Recruitment Full time

    Head of Faculty: Science and Technology (JB4372)Century CityMarket RelatedThe Head of Faculty: Science and Technology is responsible for overseeing the full management of a range of academic programs. This role includes the development and review of curriculum, ensuring academic integrity, and compliance with accreditation and regulatory standards. The Head...

  • Head of Operations

    4 weeks ago

    Cape Town, South Africa Pronel Personnel Full time

    An amazing opportunity has opened up for a Head of Operations at a Reputable Company based in Cape Town. Reporting to the CEO. Providing leadership, direction and driving operational performance. Experience in the Logistics / Shipping industry required. - Providing overall leadership for the operation setting operational priorities, - Accountable for the...

  • Manager: Campus Student Operations

    1 month ago

    Cape Town, South Africa Vega School Full time

    **Job Purpose**: The Manager: Campus Student Operations fulfills a campus management role (across all Higher Certificate, Undergraduate and Postgraduate degree programmes) in planning and managing a wisdom**with**magic student experience. This role is student service centric and aims to ensure that student communication and support services are optimised....

  • Head of Operations

    4 weeks ago

    Cape Town, South Africa Pronel Personnel Consultants Full time

    Pronel Personnel Cape Town, South Africa Senior 8 to 10 years Cost to company Full Time **Skills**: - Operations ManagementLogisticsShippingFinancial Management **Industries**: - Logistics **Description**: An amazing opportunity has opened up for a Head of Operations at a Reputable Company based in Cape Town. Reporting to the CEO. Providing...

  • Head of Content

    1 month ago

    Cape Town, South Africa LRI Invest S.A. Full time

    **Head of Content** We’re looking for a passionate storyteller with exceptional communication skills to lead content production for the global group. The Head of Content ensures that the Group’s narrative, tone of voice and key messages permeate all content produced globally and will be the lead for content ideation and creation. You believe that data,...

  • Head of Operations

    1 month ago

    Cape Town, South Africa HashtagTalent Full time

    Company Description As Head of Operations, you're an integral part of our clients company growth and ability to serve their customers in the best possible way. You would be uniquely positioned to work directly on the leadership team, while also being involved in defining, improving and running processes across various departments. You will ensure that...

  • Head of Faculty: Humanities

    1 month ago

    Cape Town, South Africa Recruitment Full time

    Head of Faculty: Humanities (JB4188)Century CityMarket RelatedThe Head of faculty is responsible for full programme management for the portfolio of programmes in the faculty. This means accountability for programme development and curriculum reviews, assessment alignment and development, module material updates and prescribed textbook lists. The HOF is...

  • Department Head

    1 month ago

    Cape Town, South Africa Common Good Foundation Full time

    **ADVERT FOR FOUNDATION PHASE DEPARTMENT HEAD** **DISA PRIMARY** Disa Primary School is a no-fee public primary school serving the Bonteheuwel community that has recently partnered with Common Good in the Collaboration Schools Network. This is a fresh and innovative partnership model aiming to create outstanding schools that give every learner, regardless...

  • Academic Reviewer

    4 weeks ago

    Cape Town, South Africa New Africa Centre Full time

    New Africa Centre houses the executive management of a partnership with Southern New Hampshire University to offer employment to a team of Reviewers who work remotely with the Global Education Movement’s(GEM) Education Assessment Centre. - **New Africa Centre is looking for Independent Contractors to assist the company on a remote, part-time basis....

  • Foundation Phase Head

    1 month ago

    Cape Town, South Africa Curro Holdings Ltd Full time

    **At Curro, we care.**: **Foundation Phase Head**: **Curro Century City** **Vacancy Reference: 16386**: Curro is a warm and welcoming place to work. It is a place where you can contribute to the lives of children and see them grow into the leaders of tomorrow. Join **Curro Century City** as a **Foundation Phase Head** to start **on 01 August 2023** **What...

  • Tertiary Institution Academic Administrator

    1 month ago

    Cape Town, South Africa CAD4ALL Institute of Applied Architecture Full time

    **Job description** **Key responsibilities and duties**: - In collaboration with Operations and business development this position is jointly accountable for_ - Provide administrative and schools coordinate support to a team of academic management - Co-ordinate, book and complete tours/workshops on behalf of institute - Manage client base lifecycle from...