CRM & Commercial Analyst Manager - Regional

3 weeks ago

Durban, South Africa Essity Full time

**CRM & Commercial Analyst Manager Region**:
**Essity is a leading global hygiene and health company which develops, produces and sells Health & Medical, Consumer Tissue and Professional Hygiene products and solutions and has a strong global presence.**

**We are looking for a Regional CRM & Commercial Analytic Manager, TMEA based either in İstanbul, Türkiye or Pinetown or Johannesburg, South Africa. We are looking for someone to secure the implementation of commercial systems, tools and practices to enhance customer experience and improves sales and marketing productivity in the relevant region for Essity's Health and Medical business.
**About the Role**:
The CRM & CA Manager Regional will be responsible to leading, directing, and developing the respective CRM & CA organization structure, team and performance to achieve maximum efficiency & effectiveness. This role will report directly to the Commercial Development Manager MEA & West Asia.
We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

**What You Will Do**:

- Maximize the value of launched solutions and tools (e.g. CRM, My Sales Material, Click Dimensions, GoToWebinar).
- Support CRM utilization, engagement and value for sales & marketing functions (e.g. via training and communication) as key user for designated region/countries.
- Drive consistent way of working within CRM and related processes across designated region/countries.
- Collect, align & prioritize designated region/country needs & requirements.
- Secure alignment between regional/country needs and global roadmap.
- Co-develop CRM tools & related processes as part of a cross-functional global team
- Coordinate performance metrics, commercial reports, dashboards, and measurement programs to support development of commercial strategies and tactics for designated region/country teams.
- Contribute to the development of a data-driven performance mindset/way-of-working across Business Unit by maximizing leverage of commercial analytics.
- Development of sales services tools (e.g. for Tena solutions like TENA Check, Digital care plan) and provide internal training sessions
- Ensure that KPI development is monitored, analyzed and followed up in the relevant region and that targets are set within the scope of CRM.
- Develop and create customized reports and dashboards in alignment with Customer Analytics best practices.
- Secure required skills and competencies for all users to meet business needs via training and user support.

**Who You Are**:

- University degree, preferably in Business Administration, Statistics or Economics
- +5 years related experience, preferably in Pharmaceutical or Medical sector
- Experience in complex Excel files; VBA, DAX and Power Query knowledge is a big plus
- Experience in PowerPoint to create simple, visually impactful presentations.
- CRM management skills (preferably Microsoft Dynamics 360)
- Experience in Power BI, SALSA, SAP (or SAP B1) is an added advantage
- Experience with Project Management techniques and best practices
- Must have experience in leading teams
- Strong analytical capabilities - Detail oriented - Extreme accuracy
- Good communication and team building skills
- Ability to learn new systems quickly
- Fluent in English

**What We Can Offer You**:
At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards

**Together, we are improving lives, every day.**:
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

**Application End Date**:
04 Feb 2024

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