Receptionist

6 months ago

Paarl, South Africa HotelJobs.co.za Full time

VACANCY: RECEPTIONIST

PERK: Complimentary return transport from Paarl and Wellington to hotel

TASK:
The Receptionist is responsible for welcoming and caring for guests throughout their stay, during reservation and upon departure from the hotel. He or she ensures constant guest satisfaction by providing a friendly and professional service, advice and information on the hotel, Clubhouse and its surroundings.

RESPONSIBILITIES:
Guest Relations:

- “Heartist” Welcomes the guest on arrival with attentiveness and interest.
- Ensures an efficient service whilst remaining friendly, courteous and available
- Contributes, through warm gestures and a personal approach, to encouraging customer loyalty
- Anticipates customer needs, providing a response to every request as soon as possible, handling complaints and grievances, informing his or her manager of any problems

Job/Service:

- Computer literate

Multi-tasks, carrying out activities relating to reception, the cash register, the switchboard
- Handles telephone calls, message-taking (managing the switchboard and front desk)
- Logs reservations
- Implements check-ins and check-outs in compliance with internal procedures
- Informs the guests of the terms of their stay, services offered by the hotel and their schedule
- Alerts other departments of any malfunction of which the customer informs him/her (floors, technical)
- Communicates constantly with the restaurant team

Commercial / Sales:

- Promotes different hotel services to optimize sales
- Applies the pricing policy, is familiar with the status of the hotel to maximize occupancy and the average price

Procedures:

- Takes care of invoicing, customer receipts and change, is responsible for petty cash, files supporting documents, checks credit limits, night audit
- Checks the night audit
- Applies internal procedures (guest relocation, free services, laundry, etc.)
- Ensures closing every day and prepares the report on activities and any incidents occurred overnight (daily night audit)

Health and Safety, Security and Environmental responsibility:

- Ensures the cleanliness and arrangement of his or her workspace, whether or not visible to customers
- Contributes to the good condition and cleanliness of changing rooms and communal areas that he/she uses
- Knows and applies basic health and safety rules (fire regulations, etc.)
- Ensures the safety of equipment and people, is responsible for the establishment after the day-shift managers have left.
- Ensures energy-, water
- and paper-saving at his or her workstation and in communal areas

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